Service Desk Support Officer

3 weeks ago


Melbourne, Australia Victoria Police Full time

Victoria Police
Forensic Services Department
Business & Professional Support Services
Forensic LIMS Support Unit
1 x ongoing VPS-3 Service Desk Support Officer position available

**About the role**:
**The function of the Forensic LIMS Support Unit is to**:

- Provide advice on LIMS capabilities and configuration.
- Deliver LIMS training to forensic users.

Victoria Police is a contemporary and agile workplace and support flexible working arrangements.

**As the successful applicant, some of your duties will include**:

- Provide business level support to users of Laboratory Information Management Systems (LIMS) across Victoria Police, including the provision of telephone and face-to-face helpdesk services and assisting with the development of business support procedures and documentation.
- Provide administrative assistance, including compilation of statistics, preparation of audit lists, reports and correspondence.
- Provide recommendations to management on administrative procedures, as appropriate.
- Assist with the identification and definition of requirements, business processes, business rules and workflow that arise as part of the ongoing improvement of Laboratory Information Management Systems (LIMS).
- Assist with the configuration, documentation and implementation of system and business changes in the Laboratory Information Management Systems (LIMS).
- Assist in the delivery of user training for Laboratory Information Management Systems (LIMS), in conjunction with existing training providers.

Skills & Experience

**The following skills would be highly regarded**:

- An understanding of the laboratory setting and its operations
- Well-developed interpersonal skills for liaising with system users and other stakeholders
- Technical grounding in laboratory system configuration and system development processes
- Experience in the area of the provision of customer service delivery for a diverse organisation with a focus on understanding customer and business deliverables.
- Proven ability to work successfully and effectively in identifying issues, and problem solving, either independently or in a team environment.
- Sound organising and analytical ability and the capacity to work quickly and accurately with mínimal supervision in an environment with diverse and constant demands.
- Excellent interpersonal skills, with well-developed verbal and written communication skills, supported by experience in performing a range of customer service and administrative support duties.

**Requirements and relevant information**:

- Position is located at 31 Forensic Drive Macleod, Victoria.
- Ongoing position available

How to apply
- Resume, and.

Applications close midnight Monday 12th June 2023

**About Us**:
Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organisation delivers to its community. As a Victoria Police employee, you have a dedication and commitment to community safety.



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