Agility Coach, Business Banking

2 months ago

Sydney, Australia Commonwealth Bank Full time

**You are someone who is passionate about agile ways of working and can effectively partner with clients and squads to help them unlock their potential**:

- **We are a passionate and highly skilled community of Agility Coaches who work to unlock customer value and enable squads and crews to deliver safer and sooner into production**:

- **Together we can build a brighter future for all
**See yourself in our team**

You will be part of Commonwealth Bank's Business Banking business unit working within their Agility Chapter. Overall, the Agile practitioners within the team are focused on supporting Business Bank with their agile transformation journey and embedding the Pace ways of working.

**Do work that matters**

As an Agile Coach, you will play an integral role contributing to the successful agile transformation and continuous improvement at an organisational level, working within the Business Banking domain.

You will be expected to lead and develop a Crew level coaching plan that drives continuous improvement, delivery maturity and maximises continuous flow of valuable outcomes through the squads in a sustainable manner aligning to agile principles and Group's improved way of thinking, planning and working at CommBank known as Pace to help us achieve our NPS +30 customer goal.

To help you succeed you will receive thorough expert targeted support to develop your coaching art and prowess and advance your career and personal development with an amazing array of opportunities available for you to explore.

In this role you will;
- Implement practices that support teams through the stages of adopting, learning and supporting continuous improvement including process and maturity assessments and adoption roadmaps
- Provide individual and group coaching to enhance individual and team performance
- Support and provide feedback to teams on their operating rhythm activities (business unit-level, team-level)
- Facilitate continuous improvement by leveraging learning's and processes established within existing teams
- Embed an inspect-and-adapt culture by helping establish metrics across the team
- Coach key stakeholders on how to use defined metrics as a diagnostic to identify improvement opportunities
- Help teams to identify and resolve impediments and blockers that impact the team’s delivery of quality customer outcomes
- Support teams to scale and consistently adopt emerging best practices
- Partners with teams and leaders through problem solving to surface systemic organisational issues and challenges impacting teams and inhibiting a culture of continuous improvementSupports the facilitation of a consistent ceremony cadence and empowers colleagues across the organisation to adopt and embed

**We are interested in hearing from people who**:

- Have a deep understanding of agile practices, principles and thinking
- Are knowledgeable around human centred design and integrating this into the ways of working
- Have worked with Product teams and understand their processes
- Have implemented agile in frontline creating a feedback loop into the product teams
- Have experience in coaching operational teams in the pursuit of performance uplift
- Know when to appropriately switch stance between coach, mentor, teacher and facilitator
- Demonstrate the ability to solve complex problems autonomously
- Think strategically and act pragmatically
- Lead with curiosity and humility
- Deliver transformational change in a human centred way
- Demonstrate exceptional communication and stakeholder engagement skillsAre able to mentor and drive the capability uplift of others to create exceptional teams

**The real question: What’s in it for you?**
- An inclusive team culture that promotes collaboration and innovation at their core
- Amazing career progression, growth, learning and development programs on offerFlexible working programs to support your emotional and mental well-being

**If you have the above skill, experience and passion and are keen to bring the best of your authentic self to the business we would love to hear from you**

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Advertising End Date: 20/11/2024

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