Customer Service Operator

2 months ago

Erskine Park, Australia IPA Personnel Services Full time

A renowned Aussie brand is currently seeking a dedicated

This position offers a fantastic opportunity for career growth and development in a supportive work environment.

**About the Company**:
The company is a leading player in its industry, well-known for its commitment to delivering high-quality products and exceptional services to its valued customers. They pride themselves on their customer-centric approach and value the contributions of their employees. The team are fun, vibrant and enjoy a spirit of community to make an impact and deliver great results for happy customers...

**This role will build on your**:
Understanding of Warehouse operating systems and customers' specific requirements

Hands-on team player skills as you build rapport with clients to ensure their needs are met efficiently

Reliability, responsiveness, punctuality, accuracy, and helpfulness

**Key Duties**:

- Maintain accurate client information using the CRM
- Manage coding system - create, update, and delete codes
- Process inbound goods receipts and verify against delivery advice
- Proactively report discrepancies to Warehouse/Client and take actions
- Produce order pick slips and maintain records for efficiency
- Collaborate with field support, sales, and warehouse staff
- Support other team members for a strong team dynamic
- Prepare and process end-of-week/month reports
- Create and maintain state reports for consistency
- Undertake general administrative tasks and filing
- Participate in cross-training to build on your skills as you grow

**Customer Service Operator** should possess the following qualifications and attributes:

- Previous experience in a customer service or related role
- Strong communication and interpersonal skills to build and maintain rapport with clients and team members
- Proficiency in various computer systems and the ability to adapt quickly to new software
- Exceptional attention to detail and organizational abilities
- Ability to thrive in a fast-paced, team-oriented environment
- A proactive and problem-solving mindset to address customer issues efficiently

To learn more about this role, call Karl Germann on 0428 147 607 or hit

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