Customer Service Officer

7 days ago

Erskine Park, New South Wales, Australia Linfox Pty Ltd Full time

What does the job look like?

As a Customer Service Officer, you will maintain and focus on administrative tasks within the Consumer and Healthcare Group Business Unit, as well as deliver superior customer service to both internal and external customers. This position will require all Standard Operating Procedures to be followed, in addition to ensuring all Key Performance Indicators for service levels are met. This role is based in Erskine Park and will be 9am - 5pm. Key areas:

Processing orders in SAP to enable correct dispatch, delivery, and invoicing of product.Be the key contact for pharmacy, wholesale, export, and internal customers.Managing and tracking orders from receipt to deliveryDeliver a wide range of reports as required by customers and management, whilst compiling this into computer systems.Participate in administration functions alongside the Customer Service TeamEnsure that systems are in place to comply with relevant customer and regulatory requirements, whilst incorporating the site Standard Operating Procedures (SOP)Assist with weekly key performance reporting and analysis to create an efficient and cost-effective administration operation.

Are you the one?

We are looking for a highly motivated and organised individual who can prioritise tasks against tight deadlines in a fast-paced environment. You can demonstrate:

Customer Service Experience in the Medical Device or Pharmaceutical Industry is desirable but not essential.Transport Industry experience is desirable but not essentialSound communication and organisation skills, to manage the expectations of various stakeholders within the businessSAP experience is advantageous but not essentialProficiency in Microsoft Office programs, such as Word and ExcelAccurate data entry with high attention to detailAbility to think quickly and solve problems efficiently.

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