Store Manager

4 weeks ago

Sydney, Australia Castlery Full time

Castlery is seeking a dedicated and passionate Store Manager to join our Customer Experience Department, we're looking for an experienced professional who can excel in assisting customers both in our store and through online sales inquiries. Your primary responsibility will be to ensure that every customer enjoys a positive and memorable experience, whether they interact with us offline or online.

This position offers a unique opportunity to excel in a role that involves both in-store and online customer interactions. As a Store Manager, you will play a pivotal role in ensuring that every customer enjoys a positive and memorable experience, whether they interact with us offline or online. This role reports to our AU (Growth) Manager who is based in Sydney.

**Job Title**:Store Manager (Full-Time)

**Responsibilities**:

- Ensuring that all employees in the store deliver a high standard of customer engagement.
- Actively seeking customer feedback and providing meaningful data to management (Voice of Customer) to improve our services.
- Processing in-store sales transactions efficiently and accurately.
- Keeping the store and its products clean and well-maintained.
- Monitoring offline customer satisfaction and encouraging online reviews.
- Assisting the online sales team by handling customer inquiries, providing quotations, and performing other related duties.
- Conducting competitor research both online and offline to stay informed about market trends.
- Developing and maintaining extensive knowledge about the products and services we offer.

**Requirements**:

- At least 5 years of retail experience, preferably in furniture, design, or a related industry, with 3 years in a managerial capacity.
- Fluent English with excellent communication skills, both written and verbal.
- A people person' who can demonstrate enthusiasm, patience, and empathy towards customers.
- Familiarity with the latest design, retail, and e-commerce trends.
- Regular and reliable attendance is an essential function of this position.
- High flexibility during busy retail periods such as End Of Financial Year (EOFY), Black Friday, and Christmas.
- Ability to determine customer needs and provide appropriate solutions, setting expectations with customers.

**Other Details**:

- **Location**: Moore Park (Supa Centa Mall), Sydney, Australia.
- **Working Arrangement**: This will be a shift role, you may be required to work retail hours including the weekends

**What We Promise**:
**The Ride of a Lifetime**: You'll be joining Castlery in its most exciting phase, with a focus on hypergrowth and the opportunity to witness the growth of our customer base and organization at a global level.

**A Place to Thrive**: We are committed to helping every employee perform to their highest potential, with a strong emphasis on personal and professional development. Castlery strives to maintain a psychologically safe, transparent, and flexible work environment to enable our people to perform at their best level and grow with us.

If you have a passion for delivering exceptional customer service and are ready to shape the future of Castlery in Australia, we encourage you to join our team and be part of our journey as we redefine the furniture shopping experience in the country.

**Job Types**: Full-time, Permanent

**Salary**: From $65,000.00 per year

**Benefits**:

- Employee discount
- Referral program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Rotating roster
- Shift work
- Weekend availability

Supplemental pay types:

- Performance bonus

COVID-19 considerations:
Sanitizers and masks are provided at the work location.

Ability to commute/relocate:

- Sydney, NSW 2033: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Would you be able to commute to and work at: Moore Park Supacenta, Kensington
- This is a shift based role and you will be working retail hours, are you open to this?

Work Authorisation:

- Australia (preferred)

Work Location: In person

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