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Property Assessing Support Officer

4 months ago

Adelaide CBD, Australia Allianz Australia Full time

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flexibility for balance and the support you need. We know that flexible work comes in different forms, that’s why we’re embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

**PROPERTY ASSESSING SUPPORT OFFICER - FLEXIBLE LOCATION - WFH or Hybrid**
- **Want to know how it feels to be genuinely supported to grow and develop your career?**:

- **Interested in being part of a team that believes everyone matters?**:

- **Want to be inspired to push the bar higher?ant to be inspired to push the bar higher?**

Let’s care for tomorrow. For actively improving our customer experiences.

**Interested in being part of a team that believes everyone matters?**

**You'll be responsible for**:

- Triaging new claims and liaising with claimants, repairers and other stakeholders
- Proactively maintain the allocation of new claims and escalations
- Monitoring the customer experience portals and supplier platforms
- Reviewing and reporting on trends/issues with Property Assessing portfolio
- Maintaining supplier invoices and finalise customer settlements
- Management of a portfolio of low-value claims
- Ensuring adherence with best practice claims assessment practices and processes

**Important to your success**:

- Experience of working in a customer service role. Property claims experience is desirable
- Able to work collaboratively in a team environment
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands
- Proven analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions
- Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making
- Good communication and customer service skills

**What's on offer?**
- Access on-demand lifelong learning and take control of your career development.
- Learn through being supported and encouraged to take on new challenges that will help you to develop new skills
- Be part of a team that’s open-minded, supportive, approachable and genuinely focused on customer outcomes
- We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees. Allianz is an accredited FlexReady employer.
- Access a range of benefits, such as discounts at retailers, travel firms, health insurers, gyms and financial institutions, alongside a significant discount on Allianz insurance products.

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. As a requirement of your role, it may be necessary from time to time for you to attend the workplace.

LI-ALLIANZAU

**Job Level**:
Professional

**Location**:

- Adelaide, SA, AU, 5000**Available until**:
24/02/2023

**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Australia

**Employing Entity**:
ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
21394