![Greater Western Water](https://media.trabajo.org/img/noimg.jpg)
Support Officer
4 weeks ago
$79,702 plus 11% super; Flexible work options, WFH & Sunbury or Footscray Office
- Full-Time or Part-Time, 24-month Fixed Term roles
- Contact hours Monday to Friday 8:30am - 5pm
**About Greater Western Water**
We’re waterand more.
GWW is a Victorian government owned water corporation that provides an essential service to some of the fastest-growing communities in Australia, stretching from Melbourne’s CBD to Lancefield in the north and Bacchus Marsh in the west.
**Click here to learn more**
**Benefits**
- We embrace flexibility and connection with a balance of on-site and WFH
- Gender neutral, 16-week parental leave available from commencement
- Monthly work life balance day off to treat yourself (if full-time)
- Free income protection and salary continuance insurance
- Access to corporate health insurance deals with major providers
- Wellbeing, prayer and sensory rooms in the Footscray and Sunbury office)
**The opportunity**
Are you wanting to learn more about the inner workings of our service network area and to provide essential support to our customers who are wanting to connect to water and sewer assets? Join the vibrant and dynamic GWW Property Services Team
- Our contact hours are Monday to Friday 8:30am - 5pm.
- Part Time opportunities are a minimum of 19 hours per week.
- In house training will be provided at our Sunbury office, close to public transport, 2-4 weeks paid full time training to set you up for success
- Position starts early April 2024
If you are passionate about delivering exceptional customer service, with a responsive, enthusiastic, and resourceful mindset, who thrives in a team environment we want to hear from You
**Duties**
- Triage the customer calls and direct to the relevant plumbing teams.
- Update and maintain customer files in various systems.
- Work towards the achievement of business and team daily targets
**Skills & Experience**
- Ability to effectively communicate, negotiate, and accurately gather information to transfer complex queries.
- Exceptional interpersonal skills, both written and verbal with the ability to build key relationships.
- A self-starter with initiative, drive, flexibility, and motivation to achieve positive outcomes.
- Ability to work within a structured environment, follow set policies, procedures & practices, and adhere to policy or legislative regulations in performing all duties & responsibilities.
**See yourself thrive**
Our vision for GWW is Thriving People and Country. We aim to be as diverse as the communities we serve and are deeply committed to building a workplace where everybody thrives. We’re supportive, inclusive, and friendly, and value everyone for who they are and what they can bring.
We’re seeking applicants across all cultural backgrounds, genders, and abilities, and will make reasonable adjustments as required, so please talk to us about what you need.
Don’t meet every single requirement? If you’re passionate about this role, we encourage you to apply
Applications close**:Wednesday 20, March 2024
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