Casual Customer Service Officer

3 weeks ago

Inner West, Australia Inner West Council Full time

**About Inner West Council**

Inner West Council is among Sydney’s larger local government agencies looking after a vibrant community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable and diverse suburbs.

As we continue to deliver quality, innovative and inclusive programs and services, we would love it if you can join in our journey towards becoming the best council for our community.

We are committed to the principles of Equal Employment Opportunity, WHS, sustainability, continuous improvement and business excellence. The community is at the heart of the organisation and Council puts its values of **Integrity, Respect, Innovation, Compassion and Collaboration **at the centre of everything that we do. We are here to be of service to the community and make Inner West a great place to be. We expect commitment to these values from all employees in performing their respective roles.

We offer flexible career life balance with hours that allow you to relax and recharge. **We offer a variety of flexible work arrangement options** (e.g. flexible hours and working from home) where appropriate giving you even greater quality of work life balance.

Permanent employees benefit from our great value **gym membership from $15.50/week** giving access to a vast network of gyms in Sydney.

**About the Role**

Great opportunity for an outgoing, energetic and passionate customer service professional with a passion for Health and Fitness, to provide friendly, responsive, accurate and consistent information to our Aquatic Services patrons at our Aquatic Centres.

In this role, you will play a significant role in supporting the health and wellbeing of the Inner West Council community through providing professional customer service and assistance to all users and members of the centre in a high-volume customer environment.

A key focus of this role is to deliver excellent customer service through providing up-to-date information on services, programs and activities to all Centre users. The role has a strong face to face element in order to assist customers as required, receive feedback and promptly resolve complaints from public within scope of authority.

Please read the **Position Description** to familiarise yourself with all the requirements and conditions of the role.

**Remuneration**

$36.37 (inclusive of casual loading) + 11% Superannuation + Weekend Penalty Rates

**Some of the required skills, experience and qualifications**
- Experience in fast - paced customer service environment
- A high level of interpersonal and customer service skills
- Flexible outlook and ability to resolve problems
- Organisational and administrative skills

**Enquiries**

Philippa Cochran, Customer Service & Marketing Coordinator on 9335 2026

**Closing Date**

Sunday 17 September 2023 11:30PM

**How to Apply**

All new workers must be and remain fully vaccinated against COVID-19 prior to beginning their work or hold a valid medical contraindication.

**Eligibility for employment/Pre employment Checks**

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver’s Licence and proof of work rights in Australia (please refer to the Position Description for the specific qualifications/requirements for the role). Copies of any sighted documents will be kept by IWC for its records as proof of verification.

For more information about work rights in Australia please visit the **Department of Home Affairs** website.
- Council is committed to reconciliation and strongly encourages Aboriginal & Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds and mature aged workers to apply._

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