Customer Service Representative/office Co-ordinator

5 months ago

Deer Park, Australia National 360 Full time

**About Us**
National 360 provides high-quality Allied Health services to clients of all ages and abilities within the NDIS, Aged-Care, and Insurance sectors. At National 360, we facilitate a collaborative workplace environment, and we understand that transparency and honesty are core to building a trusting partnership between team members and leaders. When you join National 360, and throughout your employment, we want to ensure that the information provided to you accurately aligns with workplace practices - ask us anything, and we will give you a straight answer.

**About Our Benefits**
360 Champions and 360 YOU are our reward & recognition and benefits programs, designed to celebrate the achievements of our dedicated and talented team, as well as deliver programs that support holistic wellbeing.

When you join National 360, you will have access to:

- Flexible working practices, including adjusted working hours, working from home and autonomy over your schedule
- 5 weeks of annual leave through our Purchased Leave options
- Generous paid parental leave entitlements
- Financial incentives for going above and beyond in your role
- Novated leasing and salary sacrificing
- Service rewards to acknowledge tenure, including performance bonuses and company-sponsored holidays
- The opportunity to relocate almost anywhere in Australia
- Discounted health insurance premiums & full excess coverage through N360s Corporate Plan with HCF
- Company-sponsored team events and recognition awards
- Professional counseling with a registered psychologist through our Employee Assistance Program
- A company laptop and mobile phone
- Pilates, yoga, and meditation classes

**About the Role**
The Customer Service Representative role responds to all of National 360s customer inquiries and referrals specifically relating to injury, disability, or rehabilitation. As first point of contact for our clients and therapists, this role acts as an integral part of the National Customer Service Team, further enhancing our highly regarded market reputation.

Working from our **Deer Park office** in a** full-time capacity, **this role reports to Celeste, our dynamic, fun, collaborative and supportive Customer Service Team Leader who has been leading teams for the past 18 years. Having been with National 360 for 3 years, Celeste has grown the Customer Service Team nationally, from a small, centralised team to having operations in nearly all Australian states. The team meet daily to connect and share information and to ensure that workload is balanced amongst all team members.

The Customer Service Team comprises individuals from varied skillsets, backgrounds, ethnicities, and personalities - and this is what we love the most The team culture is wonderful, and the team love to have a laugh whilst getting the work done. The team recently enjoyed utilising their fun funds to go bowling over a couple of drinks, food, strikes, spares, and gutter balls

Key responsibilities include:

- Acting as the first point of contact for customer phone inquiries
- Providing general administrative support to internal Therapists
- Liaising with Allied Health Team Leaders regarding capacity of therapy services to best meet client needs
- Coordinating office duties including ordering stationery and office supplies
- Triaging phone calls and messages across internal departments as required
- Developing meaningful and trusting relationships with internal & external stakeholders

**About You**

We like to keep an open mind when it comes to bringing customer service representatives onboard With that being said, there are a few requirements for our customer service representatives, which are:

- Previous experience working in an administrative capacity and call-centre environment
- Intermediate MS Office (word and Excel) and data entry skills
- Strong written & verbal communication skills
- Outstanding attention to detail
- NDIS worker screening clearance and WWCC (or willingness to apply)
- Ability to provide evidence of COVID-19 vaccinations based on State Government requirements (or applicable exemption)

To learn more about this opportunity, please contact
**Celeste Cramer** on

We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin, or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.

  • Customer Service Representative/office Co-ordinator

    5 months ago

    Deer Park, Australia National 360 Full time

    **About Us** National 360 provides high-quality Allied Health services to clients of all ages and abilities within the NDIS, Aged-Care, and Insurance sectors. At National 360, we facilitate a collaborative workplace environment, and we understand that transparency and honesty are core to building a trusting partnership between team members and leaders. When...

  • Operations Admin Office Co-ordinator

    1 week ago

    Osborne Park, Australia ESM Resources Full time

    Operations Administrator ESM Resources Pty Ltd - Osborne Park Full time ESM Resources is a Mobile Equipment Hire company dedicated to providing dry hire solutions for the civil, construction and mining industries with branches located in Perth, Newman, Port Hedland and Karratha. ESM Resources offers Workshop, Field Service and Project Support services to...

  • Assistant Co-ordinator

    6 months ago

    Shailer Park, Australia Ozcare Full time

    **$48.38 per hour**: - **Casual** - We're hiring smiles! Our staff are our greatest asset and we acknowledge and thank them for their ongoing hard work, dedication and commitment to helping our clients live their best lives. _ **Your Role** As an Assistant Co-ordinator - Scheduling you'll be looking after the most important people in our organisation -...

  • Operations & Warehouse Co-ordinator

    5 months ago

    Beulah Park, Australia Humanology Full time

    Permanent full-time position - Competitive remuneration + vehicle + phone - Take one Friday off each month - Eastern city fringe with onsite parking Do you love to tick it off your list, juggle priorities, and multi-task whilst delivering outstanding customer service? This is your dream job! **About the Opportunity** Reporting to the General Manager, you...

  • Project Co-ordinator

    3 months ago

    Wetherill Park, Australia BOC Limited Australia Full time

    BOC Limited Australia **Project Co-Ordinator** Sydney (NSW), Australia | req17522 An excellent opportunity to join an amazing organization: **What you will enjoy doing** - You are able to deliver fair value customer projects on time - Continuously review projects to ensure we provide fair value, safe installations in line with BOC brand and supply...

  • Assistant Co-ordinator Scheduling

    3 months ago

    Shailer Park, Australia Ozcare Full time

    **$40.16 per hour**: - **Full time** - We're hiring smiles! Our staff are our greatest asset and we acknowledge and thank them for their ongoing hard work, dedication and commitment to helping our clients live their best lives. _ **Your Role** As an Assistant Co-ordinator - Scheduling you'll be looking after the most important people in our organisation -...

  • Warehouse Coordinator and Dispatch Officer

    2 weeks ago

    Carole Park, Queensland, Australia Top Office Full time

    Warehouse Co-ordinator and Dispatch Officer OpportunityA position is available for an experienced Warehouse Co-ordinator and Dispatch Officer to join Top Office, a leading manufacturer and supplier of petrol and diesel generators and clean energy solutions.This role is based at our Salisbury facility and will involve:Key ResponsibilitiesPick and pack...

  • Customer Care Centre Co-ordinator

    6 months ago

    Holland Park, Australia Invocare Full time

    InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing. **About You**: You pride yourself on your exceptional service and have solid experience working in a contact centre environment or in a care industry and...

  • Marketing Co-ordinator: Subscriptions

    2 weeks ago

    Macquarie Park, Australia Universal Media Co Full time

    Universal Media Co is one of Australia’s largest innovative media companies with a range of popular magazines, websites, social, and video brands. Our subscribers are very important to us and join through both the magazines and our e-commerce store making it one of our most important digital assets. If you love media, marketing, e-commerce, and helping...

  • Marketing Co-ordinator: Subscriptions

    5 months ago

    Macquarie Park, Australia Universal Media Co Full time

    Universal Media Co is one of Australia’s largest innovative media companies with a range of popular magazines, websites, social, and video brands. Our subscribers are very important to us and join through both the magazines and our e-commerce store making it one of our most important digital assets. If you love media, marketing, e-commerce, and helping...

  • Business Operations Co-ordinator

    2 months ago

    Osborne Park, Australia Racing and Wagering Western Australia Full time

    **Company Description**: **About Us** The racing world is not just exciting, it brings communities together across the state. Racing and Wagering Western Australia (RWWA) is at the centre of this world and more than 24,000 people choose to join us in our quest to forge a sustainable future for racing in WA. As well as controlling thoroughbred, harness and...

  • Business Operations Co-ordinator

    2 months ago

    Osborne Park, Australia Racing and Wagering Western Australia Full time

    **Company Description**: **About Us** The racing world is not just exciting, it brings communities together across the state. Racing and Wagering Western Australia (RWWA) is at the centre of this world and more than 24,000 people choose to join us in our quest to forge a sustainable future for racing in WA. As well as controlling thoroughbred, harness and...

  • Marketing & Social Media Co - Ordinator

    5 months ago

    Melrose Park, Australia Mini Masterminds Full time

    Mini Masterminds is a vibrant and growing group of Childcare centres across Sydney. We are a looking for a Marketing and Social Media Co-Ordinator to join our collaborative team at the Head Office. Working closely with the Marketing Manager you will create inspiring and engaging content that captures the hearts of prospective parents and staff. This role...

  • Compliance and Client Service Co-ordinator

    5 months ago

    Norwest Business Park, Australia MG Arthur & Associates Full time

    Full time $60k to $80k per year (based on relevant experience) + super + annual bonus Location: Norwest, NSW, 2153 **Job Type**: Full-Time (Mon-Fri) onsite Are you an organised and meticulous professional who thrives in a fast-paced environment? Do you possess the confidence and capability to take ownership of a pivotal role? If so, join this...

  • Compliance and Client Service Co-ordinator

    5 months ago

    Norwest Business Park, Australia MG Arthur & Associates Full time

    Why Work For M G Arthur & Associates? Ours is a small and close-knit team. The energy and enthusiasm our team brings make our office a pleasant and rewarding place to work. We are guided by principles of integrity, respect, teamwork and creative solutions. As a team we are continually improving and evolving, both through external and internal training. We...

  • Customer Service

    5 months ago

    Macquarie Park, Australia MAYDAY Full time

    $33-$35ph + Super - Macquarie Park based offices - 3 months initially with potential to extend MAYDAY are excited to be working with a leading Medical Devices company looking for a Customer Care Co-ordinator to join their team! **What's in it for you**: - Start date: ASAP - 3 month temporary position with possibility of extension - 4 weeks training - Work...

  • Customer Delivery Representative

    2 days ago

    Wetherill Park, Australia coles Full time

    About UsColes is a leading Australian retailer offering a wide range of products and services to our customers. Our new Customer Fulfilment Centres (CFCs) are designed to provide a more efficient and convenient shopping experience.Job DescriptionWe are seeking a motivated and skilled Driver - Logistics Co-ordinator to join our team. In this role, you will be...

  • Customer Service Representative

    2 weeks ago

    Derwent Park, Australia Grupo Mantra Full time

    About the Role:We are seeking a talented Customer Service Representative to join our high-performing inbound contact centre team based in Surfers Paradise. As a key member of our ALLRes and Guest Experience team, you will be responsible for providing exceptional experiences to our guests and making reservations and take payments or amendments during an...

  • Warehouse Logistics Coordinator

    7 days ago

    Carole Park, Queensland, Australia Top Office Full time

    About the RoleWe are seeking an experienced Dispatch Officer/Warehouse Co-ordinator to join our team at Top Office. This casual hourly role is based in Salisbury and offers a competitive rate of $35.00 per hour, with opportunities for full-time employment in the future.

  • Customer Service Representative

    5 months ago

    Macquarie Park, Australia BD Full time

    **Job Description Summary**: Join our dedicated Customer Service team, where prioritizing our customers is at the heart of what we do! We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of...