Iinet Customer Service Advisor

2 months ago

Perth, Australia TPG Telecom Full time

Role Purpose & Environment

As a Social Media Service Advisor, you will act as the voice of our brand across TPG Telecom’s social media channels.

You will be responsible for driving brand advocacy through every interaction with customers and prospects. Every post, tweet, or comment will be different, and you’ll have the communication skills to handle all sorts of enquiries.

You’ll work with our broader Brand & Social Media Team who publish content across our social media channels to ensure you are equipped with the information they need to support customers who interact with our posts.

**Responsibilities**:
We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.
- Adhere to TPG Telecom’s policies and procedures as introduced and varied from time to time
- Be able to provide customer support for a variety of issues and general enquiries across our social media channels
- Detect and raise possible brand and reputational risks.
- Communicate in a unified and relatable brand tone across all interactions, posting in a range of social channels, including - Facebook, Twitter and Instagram
- Think outside the box and provide customers with a tailored solution
- Escalate trending complaints and assist with identifying solutions to issues.
- Adhere to verification processes to support prompt resolution of complaint and complex customer communications
- We are all responsible for taking reasonable care of our own safety and wellbeing at work, and to avoid adversely affecting the safety and wellbeing of another person at work.
- Always be on the lookout to improve the way we work, and speak up with suggestions for a better way, with the aim of exceeding our customers’ expectations.
- Plan your work and be ready to take advantage of the opportunities and risks that come with our ever-changing industry.
- Protect the brand, reputation and profitability of TPG Telecom by maintaining the confidentiality, integrity and availability of its information assets and information systems.
- Be familiar with policies and procedures, as well as completing any associated training, as communicated or made available on the intranet and our learning systems.

Knowledge & Experience
- Excellent written and verbal communication skills
- A positive role model and enjoy working as part of a team
- Have an interest in the world of social media and an understanding of the different social channels
- Confidently multitask on a computer
- A focus on customer service

How we work

Everyone has a role in bringing the Spirit of TPG Telecom to life, but it starts with you. We’ve brought together powerful brands to create one united force. The latest technology and brave thinking let us connect our people and communities. You play a role in that. A big one. We invite you to bring your boldness and stand out. This place is a safe space for your true self to shine. You’re empowered. Opportunities are plenty for those ready to accept the challenge.

IND2

  • Customer Advisor

    1 month ago

    Perth, Australia NAB - National Australia Bank Full time

    **Customer Advisor - Perth CBD**: **Job no**: VOLRCAPERCBDWA23 **Business unit**: Personal Banking **Work type**: Permanent Part time **Region**: WA- Perth inner - **Kick start your career in the banking and finance industry**: - **Work in a collaborative and inclusive team environment and as part of your local community**: - **MULTIPLE opportunities...

  • Customer Advisor

    1 week ago

    Perth, Australia NAB - National Australia Bank Full time

    **Customer Advisor - Perth Southern Suburbs WA**: **Job no**: VOLRCAPERSTHNWA23 **Business unit**: Personal Banking **Work type**: Permanent Part time **Region**: WA- Perth inner - **Kick start your career in the banking and finance industry**: - **Love retail but not working weekends?**: - **All roles are 5 days per week Monday to Friday**: - **MULTIPLE...

  • Customer Advisor

    1 month ago

    Perth, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: WA- Perth inner - **Be rewarded and recognised for the value you bring**: - **Make a genuine difference through the work you do**: - **Work in a collaborative and inclusive team environment** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on...

  • Customer Service Advisor

    4 days ago

    Perth, Australia National Australia Bank Full time

    Customer Service Advisor - Perth **Customer Service Advisor - Perth** **Job no**: 794402 **Work type**: Permanent Full time **Region**: WA- Perth inner - **Recognised as a top #2 employer on the 2024 LinkedIn Top Companies list to grow your career**: - **Make a real difference for our customers and communities**: - **When you're ready for a bigger...

  • Service Advisor

    1 month ago

    Perth, Australia Velocity Truck Centre Full time

    **Role Description**: As a Service Advisor, you will be passionate about providing exceptional customer service and enjoy working as part of a team to ensure our customers are well supported. **Benefits**: - Unparalleled training and career development opportunities including in-house and manufacturer training - Long-term employment with career development...

  • Customer Service Advisor

    7 days ago

    Perth, Australia NAB - National Australia Bank Full time

    **Customer Service Advisor - Perth**: **Job no**: 794402 **Work type**: Permanent Full time **Region**: WA- Perth inner - **Recognised as a top #2 employer on the 2024 LinkedIn Top Companies list to grow your career**: - **Make a real difference for our customers and communities**: - **When you're ready for a bigger challenge, you'll get the tools and...

  • Service Advisor

    1 week ago

    Perth, Australia Autoleague Full time

    Competitive Salary Package + Incentives + Benefits $$ - Join one of the Largest Automotive Groups in the World - Fantastic Career Development Opportunities Are you passionate about providing exceptional customer service in the automotive industry? We have an exciting opportunity for a dedicated **Automotive Service Advisor** to become a part of our vibrant...

  • Service Advisor

    1 month ago

    Perth, Australia Cummins Inc. Full time

    **Service Advisor** **Description** **Service Advisor** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while...

  • Customer Advisor 2

    1 month ago

    Perth, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: WA- Perth inner - **Be rewarded and recognised for the value you bring**: - **Make a genuine difference through the work you do**: - **Work in a collaborative and inclusive team environment** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on...

  • Service Advisors

    2 months ago

    Perth, Australia Automotive Personnel Full time

    New Car Dealerships - Previous Experience preferred - Strong Customer Service skills We have a constant demand for Service Advisors at different Dealerships located throughout Perth metro. You must have excellent Presentation, Strong Customers Service / Communication skills, an Ability and Confidence to Sell and Good Computer skills. It is essential you...

  • Service Advisor

    1 month ago

    Perth, Australia Cummins Inc. Full time

    **Service Advisor** **Description** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact...

  • Customer Advisor

    2 weeks ago

    Perth, Australia National Australia Bank Full time

    Customer Advisor - Perth CBD **Customer Advisor - Perth CBD** **Job no**: VOLRCAPERCBDWA23 **Business unit**: Personal Banking **Work type**: Permanent Part time **Region**: WA- Perth inner - **Kick start your career in the banking and finance industry**: - **Work in a collaborative and inclusive team environment and as part of your local...

  • Customer Advisor

    1 month ago

    Perth, Australia National Australia Bank Full time

    Customer Advisor - Perth CBD **Customer Advisor - Perth CBD** **Job no**: VOLRCAPERCBDWA23 **Business unit**: Personal Banking **Work type**: Permanent Part time **Region**: WA- Perth inner - **Kick start your career in the banking and finance industry**: - **Work in a collaborative and inclusive team environment and as part of your local...

  • Service Advisor

    4 weeks ago

    Perth, Australia Velocity Truck Centres Full time

    Growth and values based organisation - stable employment Modern offices and work close to home - easy parking onsite Fast paced customer service focused position Take a leading role in driving an outstanding customer experience. Looking for someone with excellent communication, and interpersonal skills. Fast paced customer service focused position Modern...

  • Service Advisor

    7 days ago

    Perth, Australia Velocity Truck Centres Full time

    Growth and values based organisation - stable employment Modern offices and work close to home - easy parking onsite Fast paced customer service focused position Take a leading role in driving an outstanding customer experience. Looking for someone with excellent communication, and interpersonal skills. Fast paced customer service focused position Modern...

  • Service Advisor

    3 days ago

    Perth, Australia Collar Group Full time

    Permanent position I 40 hours per week - Located in Kewdale I Monday to Friday - $80k + superannuation + Fuel card This is a fantastic opportunity to join a company that provides quality service and products for customers with a personalised approach to tyre and servicing requirements. - Located in Kewdale - Permanent position - 40 hours per week - Monday...

  • Client Advisor

    2 weeks ago

    Perth, Australia Adecco Full time

    Great salary with fantastic benefits - Part Time - Monday, Wednesday and Friday, no weekend work - A collaborative and supportive culture This part-time position will allow you to exhibit your first-class customer service and administration skills in a professional and community-driven environment. As a Client Advisor and first point of contact for...

  • Client Advisor

    2 weeks ago

    Perth, Australia Adecco Full time

    Great salary with fantastic benefits - Full Time - Monday to Friday, no weekend work - A collaborative and supportive culture This full-time position will allow you to exhibit your first-class customer service and administration skills in a professional and community-driven environment. As a Client Advisor and first point of contact for customers when they...

  • Client Advisor

    3 weeks ago

    Perth, Australia Adecco Full time

    Great salary with fantastic benefits - Full Time - Monday-Friday, no weekend work - A collaborative and supportive culture This full-time position will allow you to exhibit your first-class customer service and administration skills in a professional and community-driven environment. As a Client Advisor and first point of contact for customers when they...

  • Client Advisor

    1 week ago

    Perth, Australia Adecco Full time

    Great salary with fantastic benefits - Full Time - Monday-Friday, no weekend work - A collaborative and supportive culture This full-time position will allow you to exhibit your customer service and administration skills in a professional and community-driven environment. As a Client Advisor and first point of contact for customers when they visit the...