Service Advisor

2 weeks ago

Perth, Australia Autoleague Full time

Competitive Salary Package + Incentives + Benefits $$
- Join one of the Largest Automotive Groups in the World
- Fantastic Career Development Opportunities

Are you passionate about providing exceptional customer service in the automotive industry?

We have an exciting opportunity for a dedicated **Automotive Service Advisor** to become a part of our vibrant Service Department at **Maddington Toyota**

To be considered, you will excel at establishing strong ongoing long-term relationships thereby creating outstanding customer confidence and continuously maximising guest satisfaction. You will also act as passionate, brand ambassador consistently promoting the highest standards of courtesy and integrity when interacting with our Service Customers.

This is an unparalleled career advancing opportunity for a hardworking, articulate and career focused Automotive Service Advisor to develop their career within our progressive, forward thinking Automotive Group

**The Role**:

- Greet customers warmly, listen attentively to their concerns, and provide professional recommendations for vehicle repairs and maintenance.
- Build long-lasting relationships with customers, ensuring their satisfaction and loyalty to our dealership.
- Schedule service appointments and ensure efficient allocation of resources to meet customer demands.
- Coordinate with the service technicians to provide accurate estimates and timelines for repairs.
- Communicate with customers throughout the service process, keeping them informed of progress and any necessary updates.
- Identify opportunities to promote additional services and accessories that enhance customers' vehicle ownership experience.
- Provide knowledgeable advice and recommendations on service packages, extended warranties, and vehicle upgrades, with the goal of increasing sales and revenue.
- Ensure all necessary documentation, including work orders and invoices, is completed accurately and in a timely manner.

**YOU**:

- Outstanding communication skills and commitment to delivering an unparalleled level of customer service
- Excellent listening and problem-solving skills
- Exceptional organisational and time management skills with the ability to multi-task
- Enthusiastic, friendly and proactive demeanour with a helpful attitude
- Career focused, resilient and a drive to succeed
- Computer literate with strong accuracy and attention to detail
- Full WA drivers’ licence is essential
- **Previous Service Advisor Experience in a High-Volume Dealership Environment is Essential**

**What's in it for YOU**:

- Excellent remuneration package + company vehicle
- Exciting, fast paced and rewarding career move
- Fantastic career opportunity with a leading automotive group
- Vibrant Team Environment & Supportive Management Team
- Access to free, confidential counselling through our Employee Assistance Program (EAP)

**Ready to Apply?**

If you are results-oriented with a passion for the automotive industry, we want to hear from you. Send us a copy of your resume and cover letter by clicking **'Apply'.**

**Please note**: Autoleague is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion. All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.

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