Customer Service Advisor

7 days ago

Perth, Australia National Australia Bank Full time

Customer Service Advisor - Perth

**Customer Service Advisor - Perth**

**Job no**: 794402

**Work type**: Permanent Full time

**Region**: WA- Perth inner
- **Recognised as a top #2 employer on the 2024 LinkedIn Top Companies list to grow your career**:

- **Make a real difference for our customers and communities**:

- **When you're ready for a bigger challenge, you'll get the tools and support to succeed**:

- **Learning is a daily part of the job**

**It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It's a good time to see what more you can find at NAB as a Customer Service Representative

**The role**:
As the first point of contact for our customers, you will be responsible for handling inbound calls from our current customers enquiring about their internet banking, credit cards or transaction accounts. Customers may contact us with account balance enquiries, to change their internet banking details, report a lost card or make a payment.

**What will my day look like?**

Your role will give you the opportunity to resolve customer issues quickly and efficiently by
- following up any issues that arise during a call with a customer,
- escalating any calls to other departments if necessary
- providing solutions to the customer's enquiries through your knowledge of the products and services we offer.
- working on scheduled hours

By joining NAB in a pivotal banking role, your work will change the future of banking and you will be a part of a team that is solving society's biggest challenges.

If you are interested in a career in financial services, starting as a Customer Service Representative is the first step of many towards several career pathways at NAB.

**What you will bring**
- Be driven by a passion to speak to customers, and surpass expectations in helping them achieve their financial goals
- Be able to navigate through multiple computer systems whilst maintaining a great phone manner and attention to detail
- Someone who thrives in a high energy, fast-paced & supportive team environment
- Strong communication skills covering verbal, listening and written capabilities
- Ability to work in a hybrid environment from home and in the office
- Someone with a great attitude who wants to start their career in banking
- Previous contact centre & customer service experience will be highly regarded

We are open Monday - Friday (8am - 7:15pm) and Weekends (9am - 6pm). We are currently offering the available rosters below with rotating hours and require bankers to work both weekends:

- Monday to Friday
- Tuesday to Saturday

This role allows for hybrid working, with a mix of on site and remote working across the week. However, we would require you to be on site for training as this works best in person.

**More focus on you**

We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements, competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities. For more information, please click here.

**A diverse and inclusive workplace works better for everyone.**

At NAB, we're intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It's a huge part of what makes NAB such a special place to be.

**Join NAB**

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

Please note unsolicited CVs from agencies will not be accepted.

LI-DNI

**Advertised**: 07 Jun 2024 6:00 AM W. Australia Standard Time

**Closing**:
Job ID 794402

  • Customer Advisor

    2 months ago

    Perth, Australia NAB - National Australia Bank Full time

    **Customer Advisor - Perth CBD**: **Job no**: VOLRCAPERCBDWA23 **Business unit**: Personal Banking **Work type**: Permanent Part time **Region**: WA- Perth inner - **Kick start your career in the banking and finance industry**: - **Work in a collaborative and inclusive team environment and as part of your local community**: - **MULTIPLE opportunities...

  • Customer Advisor

    2 weeks ago

    Perth, Australia NAB - National Australia Bank Full time

    **Customer Advisor - Perth Southern Suburbs WA**: **Job no**: VOLRCAPERSTHNWA23 **Business unit**: Personal Banking **Work type**: Permanent Part time **Region**: WA- Perth inner - **Kick start your career in the banking and finance industry**: - **Love retail but not working weekends?**: - **All roles are 5 days per week Monday to Friday**: - **MULTIPLE...

  • Customer Advisor

    2 months ago

    Perth, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: WA- Perth inner - **Be rewarded and recognised for the value you bring**: - **Make a genuine difference through the work you do**: - **Work in a collaborative and inclusive team environment** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on...

  • Service Advisor

    2 months ago

    Perth, Australia Velocity Truck Centre Full time

    **Role Description**: As a Service Advisor, you will be passionate about providing exceptional customer service and enjoy working as part of a team to ensure our customers are well supported. **Benefits**: - Unparalleled training and career development opportunities including in-house and manufacturer training - Long-term employment with career development...

  • Customer Service Advisor

    1 week ago

    Perth, Australia NAB - National Australia Bank Full time

    **Customer Service Advisor - Perth**: **Job no**: 794402 **Work type**: Permanent Full time **Region**: WA- Perth inner - **Recognised as a top #2 employer on the 2024 LinkedIn Top Companies list to grow your career**: - **Make a real difference for our customers and communities**: - **When you're ready for a bigger challenge, you'll get the tools and...

  • Service Advisor

    2 weeks ago

    Perth, Australia Autoleague Full time

    Competitive Salary Package + Incentives + Benefits $$ - Join one of the Largest Automotive Groups in the World - Fantastic Career Development Opportunities Are you passionate about providing exceptional customer service in the automotive industry? We have an exciting opportunity for a dedicated **Automotive Service Advisor** to become a part of our vibrant...

  • Service Advisor

    2 months ago

    Perth, Australia Cummins Inc. Full time

    **Service Advisor** **Description** **Service Advisor** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while...

  • Customer Advisor 2

    1 month ago

    Perth, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Part time **Region**: WA- Perth inner - **Be rewarded and recognised for the value you bring**: - **Make a genuine difference through the work you do**: - **Work in a collaborative and inclusive team environment** **It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on...

  • Service Advisors

    2 months ago

    Perth, Australia Automotive Personnel Full time

    New Car Dealerships - Previous Experience preferred - Strong Customer Service skills We have a constant demand for Service Advisors at different Dealerships located throughout Perth metro. You must have excellent Presentation, Strong Customers Service / Communication skills, an Ability and Confidence to Sell and Good Computer skills. It is essential you...

  • Service Advisor

    2 months ago

    Perth, Australia Cummins Inc. Full time

    **Service Advisor** **Description** Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems. We believe in flexibility for you to explore your passions while making an impact...

  • Customer Advisor

    2 weeks ago

    Perth, Australia National Australia Bank Full time

    Customer Advisor - Perth CBD **Customer Advisor - Perth CBD** **Job no**: VOLRCAPERCBDWA23 **Business unit**: Personal Banking **Work type**: Permanent Part time **Region**: WA- Perth inner - **Kick start your career in the banking and finance industry**: - **Work in a collaborative and inclusive team environment and as part of your local...

  • Customer Advisor

    1 month ago

    Perth, Australia National Australia Bank Full time

    Customer Advisor - Perth CBD **Customer Advisor - Perth CBD** **Job no**: VOLRCAPERCBDWA23 **Business unit**: Personal Banking **Work type**: Permanent Part time **Region**: WA- Perth inner - **Kick start your career in the banking and finance industry**: - **Work in a collaborative and inclusive team environment and as part of your local...

  • Service Advisor

    4 weeks ago

    Perth, Australia Velocity Truck Centres Full time

    Growth and values based organisation - stable employment Modern offices and work close to home - easy parking onsite Fast paced customer service focused position Take a leading role in driving an outstanding customer experience. Looking for someone with excellent communication, and interpersonal skills. Fast paced customer service focused position Modern...

  • Service Advisor

    1 week ago

    Perth, Australia Velocity Truck Centres Full time

    Growth and values based organisation - stable employment Modern offices and work close to home - easy parking onsite Fast paced customer service focused position Take a leading role in driving an outstanding customer experience. Looking for someone with excellent communication, and interpersonal skills. Fast paced customer service focused position Modern...

  • Customer Success Advisor

    3 days ago

    Perth, Australia Hexagon Asset Lifecycle Intelligence Full time

    Responsibilities/Main Activities: **Hexagon Asset Lifecycle Intelligence division **is seeking to hire a **.** As the **Customer Success Advisor**, you will be the trusted advisor to our customers to help them win in their business while maximizing their return on investment in Hexagon Asset Lifecycle Intelligence solutions. Our **Customer Success team**...

  • Service Advisor

    6 days ago

    Perth, Australia Collar Group Full time

    Permanent position I 40 hours per week - Located in Kewdale I Monday to Friday - $80k + superannuation + Fuel card This is a fantastic opportunity to join a company that provides quality service and products for customers with a personalised approach to tyre and servicing requirements. - Located in Kewdale - Permanent position - 40 hours per week - Monday...

  • Client Advisor

    2 weeks ago

    Perth, Australia Adecco Full time

    Great salary with fantastic benefits - Full Time - Monday to Friday - A collaborative and supportive culture This full-time position will allow you to exhibit your first-class customer service and administration skills in a professional and community-driven environment. As a Client Advisor and first point of contact for customers when they visit the...

  • Client Advisor

    2 weeks ago

    Perth, Australia Adecco Full time

    Great salary with fantastic benefits - Full Time - Monday to Friday - A collaborative and supportive culture This full-time position will allow you to exhibit your first-class customer service and administration skills in a professional and community-driven environment. As a Client Advisor and first point of contact for customers when they visit the...

  • Client Advisor

    2 weeks ago

    Perth, Australia Adecco Full time

    Great salary with fantastic benefits - Part Time - Monday, Wednesday and Friday, no weekend work - A collaborative and supportive culture This part-time position will allow you to exhibit your first-class customer service and administration skills in a professional and community-driven environment. As a Client Advisor and first point of contact for...

  • Client Advisor

    2 weeks ago

    Perth, Australia Adecco Full time

    Great salary with fantastic benefits - Full Time - Monday to Friday, no weekend work - A collaborative and supportive culture This full-time position will allow you to exhibit your first-class customer service and administration skills in a professional and community-driven environment. As a Client Advisor and first point of contact for customers when they...