Indigenous Customer Experience Coordinator

2 weeks ago

Brisbane, Australia Indigenous Workstars Full time

Five Bridges is an established not-for-profit organisation, born from a passion to assist local Aboriginal and Torres Strait Islander communities in a hands on, feet to the ground manner that will see our local communities flourish.

We are seeking an experienced and highly organised Customer Experience coordinator to provide support to our customers as part of our Workforce Australia specialist contract.

As a CEC lead from the front and provide exceptional customer service and administrative support to both our customers and the team.

This is a Fulltime opportunity working Monday to Friday and reports to the Team Leader.

The role acts as a concierge, engaging with customers to ensure a positive first impression while education the community on the benefits of employment services program through direct promotion and business development.
- Excellent customer service and interpersonal skills
- Monitor outcome performance to maximise the achievement of organisational and contractual KPIs, ensuring identified improvements/gaps are addressed with Leaders in a timely manner
- Proven experience in case management service delivery
- Highly developed administrative and organisational skills
- Ability to analyse job requirements and effectively support customers according to their needs
- Exceptional verbal and written communication skills and ability to adapt style to suit the audience
- Work collaboratively with Leaders and other relevant staff whilst providing clear communication, direction and feedback relating to outcome performance.
- Gather evidence to meet administration requirements
- Good problem solving skills and workplace initiative
- Organise daily schedules and appointments through internal and external programs
- High level of computer literacy
- Builds rapport easily and quickly
- Capability to interact with people from diverse backgrounds and cultures
- A self-motivated, enthusiastic and reliable work style
- previous experience in operating Federal Government Employment Systems.

About you:

- Current C Class Drivers Licence
- Valid Working with Children Blue Card or ability to obtain
- Ability to work sensitively and affectively with Aboriginal and Torres Strait Islander communities, their leaders and Indigenous organisations, while respecting traditional culture, values and ways of doing business.
- Demonstrated ability to communicate, engage effectively and work together with Aboriginal and Torres Strait Islander people(s)

**_Five Bridges is an equal opportunity employer and has a genuine commitment to diversity and inclusion. To perform this role, it is essential that the person who holds the position be an Aboriginal or Torres Strait Islander person. This is a genuine occupational requirement under section 25 of the Anti-Discrimination Act (Qld) 1991._**

**Application requirements**:
Indigenous Workstars specialises in the engagement of Aboriginal and Torres Strait Islander people into employment in a variety of communities and industries across Australia.

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