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Front of House All-rounders

1 month ago

Melbourne, Australia Black Star Pastry Full time

**About the Role**

Black Star Pastry is going from strength to strength and we are soon to open our brand new CBD store, located in one of Melbourne’s iconic laneways.

Our new store will showcase Black Star Pastry's innovative style whilst still honouring the heritage features of an historic CBD location.

On offer will be the full range of Black Star Pastry’s signature cakes, together with some fresh products created especially for this store, and of course first-class coffee from our partner St Ali.

With this we have a need for experienced Front of House All-Rounders to bring their energy and passion for hospitality as we build a dynamic new team.

This is a rare opportunity to come on board pre-opening to play a key part in the planning/setup process as well as enjoy all the excitement of the launch.

We have casual or permanent full-time opportunities available.

Full training will be provided at our Chadstone and St Kilda stores.

**Main Responsibilities**- Have a thorough knowledge of all product offerings, in order to be able to accurately advise customers.
- Maintain accurate knowledge of all food and beverage prices.
- Confidently make food and beverage recommendations to customers.
- Responsible for pre-service preparation.
- Ensure a consistent quality and presentation of food.
- Be familiar with food and beverage service etiquette, serving all food and beverage in a professional manner and to the required standards.
- Polish all silverware, glassware and cutlery.
- Provide all customers with efficient and friendly service, fulfilling needs and ensuring standard of service is always maintained.

**Perks & Benefits**
- Transport allowance of $20.00 per week
- Birthday day off 1 additional annual leave day per year
- Birthday cake 1 complimentary 4-portion cake of employee’s choice
- 1 day of personal leave able to be taken for mental health & wellbeing.
- Free, confidential counselling, support and advice through ConnectPsych

**About You**- Experience within the hospitality industry.
- Passionate about hospitality service, and product quality.
- Capability to connect with customers and provide a high level of service.
- Demonstrated capability to multi-task.
- Exceptional verbal communication skills.
- Positive ambassador of the BSP brand.
- Authentic and down to earth with a genuine love of people
- Love of cake a bonus

**About the Business**

Black Star Pastry opened its first boutique patisserie in Newtown in 2008 and since then we have grown into an institution with stores across Sydney and Melbourne including our flagship store at Chadstone.

We are most famous for our Strawberry Watermelon Cake which has become a social media sensation, with the New York Times declaring it “the world’s most instagrammed cake.”

**About the Culture**

Black Star Pastry fosters a fun and inclusive culture that has brought together a group of highly engaged and collaborative team players who enjoy a hands-on, fast paced environment.

We love the brand, and we love what we do

**Why Apply?**

There has never been a more exciting time to join Black Star Pastry and we are keen to welcome dynamic Front of House All-Rounders who are passionate about hospitality, and looking for a career role with a successful and stable business doing great things in the Melbourne market.

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