National Cruise Consultant

6 months ago


Sydney, Australia MSC Cruises Full time

Skills required for the position
- Exceptional cruises and sales knowledge
- Strong airfare and ticketing skills with GDS and system knowledge
- Ability to work in a team and autonomously
- Excellent attention to detail
- Ability to project manage (Fly Cruise Packages)
- Customer focused
- Energetic
- Ability to multi-task
- Excellent phone manner
- Interpersonal skills
- Time management

Qualification required
- Travel industry diploma-level qualification or equivalent industry experience

Your responsibilities will include but are not limited to
- Booking cruises, flights, hotels, transfers and other items through the MSC booking systems (DTS and Cruise Manager)
- Sourcing airfares with competitive carriers through the GDS (Amadeus)
- Following up on quotes and potential bookings
- Booking and managing Fly Cruise Packages, liaising with the group’s department where necessary
- Processing payments through MSC’s booking systems
- Liaising with departments in Head Office to assist with passenger queries and requests
- Assisting clients with webpage issues or escalating queries where necessary
- Daily maintenance of personal and Reservations inboxes (rotational)
- Resolving client queries with inter-departmental assistance
- Assisting the Marketing department with expos
- Meeting KPIs on a periodic basis
- Attending weekly meetings to improve processes and discuss issues within the workplace
- Demonstrating commitment to OHS, WHS and QA

VISA REQUIREMENTS (if any)

Visa Status
- Permission to work full-time in Australia.Part of the MSC Group, MSC Cruises is the market leader in the Mediterranean, South Africa and South America, and sails year-round in the Mediterranean and the Caribbean. Its seasonal itineraries cover northern Europe, the Atlantic Ocean, South America, southern Africa, and the Persian/Arabian Gulf. MSC Cruises was born in the Mediterranean, and draws inspiration from this heritage to create a unique experience for holidaymakers worldwide. As a result of a euro 6.5 billions investment programme launched in 2003, MSC Cruises' fleet comprises 13 state-of-the-art cruise ships belonging to four different classes: Lirica, Musica, Fantasia and Meraviglia. The fleet's average age is 7 years, the youngest in the industry. In 2014, MSC Cruises launched a euro 9 billion, 10 year investment plan to support the second phase of its growth through the order of up to 11 next generation mega cruise ships. As a result, MSC Cruises' fleet will double by 2026, while the passenger capacity will triple to reach five million passengers per year. MSC Cruises is the first cruise company to develop an investment plan of this length and magnitude. MSC Cruises feels a deep responsibility for the environments in which it operates, and was the first company ever to earn the Bureau Veritas "7 Golden Pearls" for superior management and environmental stewardship. In 2009, MSC Cruises began an enduring partnership with UNICEF to support various programmes assisting children worldwide.



  • Sydney, Australia Travel Trade Recruitment Full time

    Superannuation + Cruise Perks Sydney, New South Wales - Cruise - Permanent PM4001 Favourite **Job Overview**: As a Cruise Consultant, you will be responsible for assisting clients in planning and booking cruise vacations tailored to their preferences. You will work closely with customers to understand their travel needs, provide expert advice on cruise...


  • Sydney, Australia Carnival Full time

    We have a fantastic opportunity for a Personal Cruise Consultant to join our dedicated Holland America Line close-knit team! This full-time permanent role will see you proactively following up with prospective customers and guests who have interacted with our brand. Once you have assessed their needs, you will provide current promotional options then guide...


  • Sydney, Australia Carnival Full time

    We have a fantastic opportunity for Personal Cruise Consultants to join our dedicated Holland America Line close-knit team! This full-time permanent role will see you proactively following up with prospective customers and guests who have interacted with our brand. Once you have assessed their needs, you will provide current promotional options then guide...


  • Sydney, Australia Travel Trade Recruitment Full time

    $55000 - $65000 per annum + Super + incentive Sydney CBD, New South Wales - Cruise, Home Working, Wholesale/Tour Op's - Permanent 5487BD Favourite **Join the Team as a Cruise Travel Consultant!** **Are you passionate about travel, sales, and delivering exceptional customer service?** As a Cruise Sales Consultant, you will embark on an exciting journey...


  • Sydney, Australia Travel Trade Recruitment Full time

    **Salary**: $60000 - $65000 per annum + Superannuation Sydney, New South Wales - **Sector**: Cruise - **Job type** Permanent PMO4412 Favorite this job As a Cruise Consultant, you will be responsible for selling cruise packages to both direct consumers and travel agents. You will play a key role in promoting our cruise brand and creating unforgettable...


  • Sydney, New South Wales, Australia FCM Travel Full time

    Cruise Travel ConsultantWe are seeking a highly experienced and motivated Senior Cruise Travel Consultant to join our dynamic team at Flight Centre Travel Group.About the Role:You will be responsible for effectively selling cruise holidays including packages to travel agents, building strong relationships with our agents and ensuring you are their go-to...


  • Sydney, New South Wales, Australia Cruiseabout Full time

    We are seeking an experienced Cruise Holidays Consultant to join our team at Cruiseabout.About the RoleThis is a fantastic opportunity for a motivated and customer-focused individual to work in our West Lakes Store.Key Responsibilities:Quoting, booking and invoicing cruise bookings and packagesMeet and exceed monthly sales targets by ensuring KPIs are...


  • Sydney, New South Wales, Australia AA Appointments Full time

    Unlock a rewarding career in sales with our award-winning cruise industry team!About the RoleAs a Cruise Industry Sales Consultant, you will be responsible for selling cruises, flights, and other travel-related services to travel agents.Key ResponsibilitiesDevelop and maintain relationships with travel agents to promote our cruise productsProvide exceptional...


  • Sydney, Australia Travel Trade Recruitment Full time

    $60000 - $63000 per annum + Superannuation + Travel Perks Sydney, New South Wales - Cruise - Permanent PMO5288 Favourite **Requirements**: - Previous travel industry or cruise-specific experience - Experience with a GDS (Amadeus, Galileo or Sabre preferred) - Strong interpersonal skills and ability to connect with diverse clients. - Excellent...


  • Sydney, New South Wales, Australia FCM Travel Full time

    About UsCruiseHQ, the B2B cruise wholesale division of Flight Centre Travel Group, is a dynamic and innovative company that curates and delivers exceptional cruise packages. Our mission is to provide unparalleled travel experiences through seamless integration of air, land, and sea travel.Salary$90,000 plus super salary (guaranteed for the first 6 months),...


  • Sydney, New South Wales, Australia Dreamlines Full time

    Cruise Vacation PlannerAt Dreamlines Australia, we are seeking a talented Cruise Sales Specialist to join our team.About the Role:We are a leading online cruise retailer, operating under two distinct brands: CruiseAway and Cruise1st. As a Cruise Sales Specialist, you will be responsible for curating dream vacations for our customers through phone and email...


  • Sydney, New South Wales, Australia Dreamlines Full time

    ["Travel & Cruise Consultant Role SummaryDreamlines Australia invites you to embark on a rewarding career as a Cruise Sales Specialist.As an integral member of our sales team, you will be responsible for curating exceptional cruise experiences for our clients.Key Responsibilities:Offer personalized cruise packages to meet customers' diverse needs.Develop and...

  • Product Manager

    2 months ago


    Sydney, Australia Luxury Escapes Full time

    Lead the next wave of travel-tech products at Luxury Escapes. We're not just keeping pace with the travel industry; we're setting the trend. Last year, we've unveiled products like Cruises (this team), Ultra Lux, Car Hire, and Business Traveler, increasing the sales of the business by tens of millions of dollars. But this is just the beginning. We're on a...

  • Product Manager

    4 months ago


    Sydney, Australia Luxury Escapes Full time

    Lead the next wave of travel-tech products at Luxury Escapes. We're not just keeping pace with the travel industry; we're setting the trend. Last year, we've unveiled products like Cruises (this team), Ultra Lux, Car Hire, and Business Traveler, increasing the sales of the business by tens of millions of dollars. But this is just the beginning. We're on a...


  • Sydney, New South Wales, Australia FCM Travel Full time

    CruiseAbout Travel ConsultantLocation: Double BayA competitive salary of $60,000 - $80,000 per annum, plus incentives and benefits.About the RoleWe are seeking an experienced Travel Consultant to join our CruiseAbout team in Double Bay. As a key member of our team, you will be responsible for providing exceptional customer service, sales, and support to our...


  • Sydney, Australia Travel Trade Recruitment Full time

    **Salary**: $60000 - $67000 per annum + Superannuation + Discounted Travel Sydney, New South Wales - **Sector**: Wholesale/Tour Op's - **Job type** Permanent PM4451 Favorite this job Fantastic opportunity to join a global travel brand. A fantastic blend of selling both cruises and land tours! Join a company with a strong focus on flexibility and rewarding...


  • Sydney, Australia Clayton Utz Full time

    The role Are you looking for an opportunity to work in talent acquisition for one of Australia's leading law firms? We are looking for a National Recruitment Consultant to join our team on a permanent basis based in Sydney. In this role you will manage the end-to-end recruitment process for a diverse range of positions across the Firm, spanning Legal and...


  • Sydney, Australia AA Appointments Full time

    **SALARY PACKAGE: $66,600++ DOE** This award-winning agency is looking for an amazing Leisure Travel Advisor to join the team to deliver best in class service. You will be joining a supportive and knowledgeable team dealing with the luxury and high-end market. The successful consultant will create detailed and exciting packages to a range of international...

  • Travel Consultant

    1 month ago


    Sydney, Australia Travel Trade Recruitment Full time

    Role Overview:As a Retail Travel Consultant, you will be the first point of contact for clients seeking travel arrangements, both in-person and through online channels. You'll assist a broad range of clientele, from leisure travellers to business clients, ensuring that their travel plans are expertly tailored to suit their needs. This role requires strong...

  • Change Manager

    6 months ago


    Sydney Olympic Park, Australia INDEX Consultant Full time

    **About INDEX Consultants**: INDEX Consultants delivers technology solutions to drive business success. We are part of a $6.9B Tokyo-based global group, with Australian offices in Melbourne, Sydney, Canberra and Brisbane. We take great pride in being trusted advisors to the Public, Financial Services, Energy & Resources, Health and Education...