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Retail Consultant

4 weeks ago

Geelong, Australia RACV Full time

Geelong Location
- Permanent Full-Time (38 hours per week)
- Competitive Salary Extraordinary Benefits

**About the Role**:
Our RACV Retail Outlet based in
** Geelong **prides itself on providing exceptional service to our community and we are looking for a
**customer service specialist** to join our team.

You will be front line in assisting new or existing RACV members who visit our store, with all enquiries from purchasing
**Home & Car Insurance**,
**Emergency Assistance** products to even
**Travel Insurance **and
** Attraction tickets **As part of this exciting
**blended role**, you will also be assisting our
**Memberline Contact Centre **with inbound home & motor insurance calls.

**Start Date**:
Commencing on
** Monday 8th, May 2023.**

Our retail stores offer exposure to a corporate environment, you will be assisting our customers over the phone and face to face instore.

We are offering a
**Permanent Full-Time opportunity, 38 hours per week, working on a 6 week fixed rotating roster working a balanced rotation of Saturday's (9am-2pm). **No
** **public holiday work

**We’re Looking For**:

- Face-to-Face customer service experience within a **Retail **or **Corporate **environment (eg: banking, travel consultant, retail health insurance consultant etc)
- Over the phone customer service experience
- Prior experience achieving **sales targets & KPI’s**:

- Self-driven and motivated to succeed
- Proficient in navigating through multiple systems
- Enthusiastic, resilient, and committed to providing a positive member experience
- Individuals that work well in a team environment

**Extensive Training Program**:
RACV are offering
**7 weeks of full-time paid training (Monday - Friday).** This may include
**2-3 days **in our Noble Park, VIC office.
With our unique learning approach of virtual classroom work (with an RACV facilitator), real time experience in your designated retail store, completed buddy sessions and ongoing support, you will be setup for the ultimate success in building a career with the RACV.

*Following your training period, you will then transition and work on your dedicated rostered hours*

**Employee Benefits**:
***
- **50%** off Insurance policies
- **Free** Roadside Assistance
- A competitive salary
- A supportive company culture
- Extensive product training
- Team and individual awards and incentives
- Exclusive RACV **Staff Discounts** on Accommodation at all **RACV Resorts**

**Application process**:

- How to apply:
- If you have **NOT** registered with our Online Application System, you can begin your Application

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