Retail Travel Sales Consultant

1 week ago

Geelong, Victoria, Australia RACV Full time

Geelong | RACV Retail Travel & ExperiencesFull-time | $67800 Salary + Super
TRAVEL Bonus Scheme, Famils, Supplier Incentives & Discounts on RACV products and resorts

Great things start here


Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.


Join our leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.

Make a positive impact on an industry that's growing and changing, while being part of a supportive, collaborative culture.

With a varied business from our award-winning RACV Clubs and Resorts across Victoria, Queensland and Tasmania, to our premium partner hotels, tours, cruises, events, and experiences, you'll enjoy the best of tourism and have room to grow.


About the Opportunity


RACV Travel and Experiences is expanding, and we are excited to be opening a retail travel store in the Geelong city centre from August.

We are seeking experienced and talented Retail Travel Sales Consultants to join our team of experts, who will provide exceptional customer service to our members and customers.

The Geelong retail store will trade 6 days week, Monday-Friday 9am-5pm & Saturday 9am-2pm. Our team work full-time 5 days week, with the requirement to attend occasional out of office industry events. Induction training will be held in our Melbourne CBD store for 2-3 weeks, prior to the Geelong store opening.

This could be just the right role for you?


As a Travel Sales Consultant, you will utilise your exceptional customer service skills and share your knowledge, expertise and passion for travel.

You will be responsible for managing the customer travel experience from beginning to end, promoting travel products, converting sales to meet targets, creating long lasting relationships that foster repeat business for return travellers and achieving a high level of member and customer satisfaction.


Your key responsibilities for the role include:

  • Promote holiday packages, flights, hotels, cruises, tours, experiences & insurance
  • Assist customers with face to face in store & online service, managing new enquiries, quotes, itineraries, amendments and cancellations
  • Facilitate domestic & international travel bookings and payments between travellers & suppliers, using Amadeus GDS
  • Convert enquiries into confirmed bookings, cross selling & up selling of travel products
  • Manage travel credits, refunds and changes
  • Attend sales meetings and achieve targets & KPIs
  • Attend industry events ie. supplier & product events, ship inspections & travel expos

What you'll need to be successful- 2+ years experience in the retail travel agency environment, essential- Certificate 3 in Travel or higher, preferred- Amadeus, Sabre or Galileo GDS experience- Passion for travel industry and personal travel experience- Excellent customer service & communication skills- Outstanding organisational, attention to detail & problem solving skills- Ability to manage workflow, set goals, meet sales targets & work productively- Requirement to attend induction training Monday-Friday for 2-3 weeks in Melbourne CBD office. Your travel costs will be covered by RACV.

We are Offering- Permanent Full-time- Competitive Salary- Discounts on RACV products & resorts- TRAVEL Bonus Scheme, Famils & Supplier Incentives- Uniform provided

The RACV difference
Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters.

Application process


Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success.

We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.

Submit your CV via the link.

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