School Management and Learning Systems Support

3 weeks ago


Brisbane, Australia Education Full time

**About Us**:
The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.

**About the Role**:
Responsibilities include, but not limited to;
- Use effective communication skills and customer service techniques to gather information, analyse, and provide accurate solutions to customer enquiries where possible.
- Build and maintain knowledge of our systems to ensure you're providing accurate advice to customers.
- Act as the routine contact point, receiving and handling requests for School Management and Learning Systems support. Respond to a broad range of service requests for School Management and Learning Systems support by providing information to fulfil requests or enable resolution. Provide first line investigation and diagnosis and promptly allocate unresolved issues as appropriate. Use existing processes to track, monitor, report, resolve or escalate issues. Contribute to creation of support documentation.
- Following agreed procedures, identifies, registers and categorises incidents. Gathers information to enable incident resolution and promptly allocates incidents as appropriate. Maintains records and advises relevant persons of actions taken.

A number of temporary roles may also be filled as a result of this process
Please refer to the attached role description for any mandatory requirements for this position.

**How to Apply**:

- Please attach a brief resume (maximum 2 pages) including contact details for 2 referees (one of whom should be your current supervisor); and

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.
LI-PRIORITYThis work is licensed under a Creative Commons Attribution 3.0 Australia License.



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