Manager, Training, Reporting

4 weeks ago

Southbank, Australia Yarra Trams Full time

Ding Ding Trams are the heartbeat of Melbourne - come be part of our team on the largest and most iconic tram network in the world.

**About this opportunity**

We are looking for a leader to manage Rolling Stock training, reporting, quality and administration requirements ensuring all contractual, legislative and business requirements are met.
Reporting to the Manager, Rolling Stock Support Services a typical week in this role involves:

- Lead the development and implementation of a training strategy for the Rolling Stock directorate that is reviewed monthly with key business stakeholders, reviewing Rolling Stock capability and gap analysis.
- Ensure staff and contractors are fully compliant and trained as per the mandatory works training requirements.
- Provide leadership, direction and guidance to staff to ensure quality of service delivery.
- Ensure compliance and adherence with Yarra Trams policies and values.
- Demonstrated values-based behaviour.
- Ensure all contractual and business reporting obligations are met.
- Provide expert and timely advice to the Manager, Support Services on training, reporting and administrative issues, along with the identification of risks and opportunities.
- Develop training content (with SME input), resources, session plans and delivery strategy for all Rolling Stock training packages.
- Source and procure external training solutions, as required.
- Collect and analyse training feedback, allowing for continuous improvement processes, and adaptation to existing materials and processes.

**About you**

Ideally you will have:

- Possess tertiary/degree qualifications in a relevant business or technical discipline.
- Certificate IV in Training & Assessment (desirable).
- Extensive experience in managing a training department and/or function.
- Detailed knowledge of reporting, documentation, and training systems (learning management system).
- Extensive experience in stakeholder management across multiple functions and implementation of training programs.
- Good understanding of the relevant Acts, regulations and standards that impact upon a maintenance/delivery program including OH&S, Rail Safety Regulations and Environment.
- Awareness and commitment to quality and risk management concepts.
- Sound understanding of the company management and correspondence systems.
- Knowledge and understanding of training requirements in a Rolling Stock and/or engineering environment.
- Demonstrable knowledge of the Victorian Rail Safety accreditation processes and requirements, Transport Act, and Occupational Health & Safety Act.
- Experience in the use of data recording and training record keeping practices and software.
- Knowledge of training software packages and their operation, and understanding of computer-based learning and e-learning methodologies.
- Understanding of the principles of continuous improvement as applied in a training environment - identify, standardise, simplify, and formalise.
- Well-developed interpersonal skills, emotional intelligence and ability to perform well and maintain composure under pressure.
- Strong communication skills to deal effectively with internal and external stakeholders.
- Review and implement updates to quality training course materials, assessment tools, and supporting procedural materials.

**Why Yarra Trams?**

Do you want to be a part of a workplace that is based on respect, promotes diversity, and encourages inclusiveness?
If you choose to work with us, you will be joining a team of passionate professionals dedicated to the delivery and improvement of Melbourne’s biggest icon Additionally, you will receive:

- A Free travel pass for Victoria’s Public Transport Network
- Competitive salary and great conditions
- Professional Development
- Career growth opportunities
- A commitment to your health and wellbeing including free flu vax, discounted gym membership, and access to our Employee assistance program (EAP)
- Paid Parental leave and paid superannuation for primary caregivers

**About Yarra Trams**

Our passengers, community, people, and operations are the four foundational pillars of our organisation, which help us to continuously improve and deliver safer, better, and more efficient tram services across Melbourne.

As the proud operator of the world's largest tram network and integral part of Melbourne's transport network, Keolis Downer is committed to moving Melbourne forward by delivering solutions for better tram journeys.

**Please note**, our selection process will include pre-employment checks, including police check and pre-employment medical check. Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs. Additionally all workers are required to be fully vaccinated against COVID-19 (two doses

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