Fraud and Scams Operations Analyst
4 months ago
**About the Role**
Join our dynamic Transformation & Operations team as a Fraud and Scam Operations Analyst to play a pivotal role in safeguarding the BOQ Group from financial crimes.
Your primary mission will be to minimize non-lending losses and reduce exposure to fraud and scams by delivering professional monitoring, detection, prevention, and recovery services. You'll be at the forefront of handling alert reviews and investigations, including complex matters, to protect both the bank and our valued customers, while maintaining strong relationships with internal & external stakeholders.
**About you**
You - a vigilant and proactive individual with a keen eye for detail and a passion for financial crime with a background may include experience as in a branch or a similar role in banking operations. A qualification in digital fraud or Investigations, or a degree in Criminology or Cybercrime, would be highly desirable but not necessary.
You'll bring excellent time management skills, a solid understanding of banking codes of practice, and the ability to communicate effectively with both internal and external stakeholders.
Your problem-solving skills will be key in identifying and resolving fraud-related issues, ensuring the bank's and customers' interests are always protected. If you're ready to contribute to the team and have the skills to back it up, we'd love to hear from you.
**About Us**
BOQ Group is a truly unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal - to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
**Our Perks**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index
**How to Apply**
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Job Reference: BOQ03916
-
Fraud and Scam Operations Analyst
7 months ago
Brisbane, Australia Bank of Queensland Full time**About the Role** An exciting opportunity to join our Financial Crime Operations team as a Fraud & Scam Operations Analyst! The primary purpose of this position is to minimise the Bank’s non-lending losses and reduce the Bank’s exposure to Fraud and Scams by providing a professional monitoring, detection, prevention, and recovery service for the BOQ...
-
Fraud and Scams Operations Analyst
1 month ago
Brisbane, Australia Bank of Queensland Full time**About the Role** We are seeking a dedicated Fraud and Scam Operations Analyst to join our team at BOQ Group. The primary purpose of this role is to minimize the Bank’s non-lending losses and reduce exposure to fraud and scams. This is achieved by providing professional monitoring, detection, prevention, and recovery services through alert review and...
-
Financial Crime Analyst
14 hours ago
Brisbane, Australia Great Southern Bank Full timeAs the Financial Crime Analyst - Fraud, you will play an integral part in the prevention, detection and investigation of fraud and scams impacting our customers. Reporting to the Manager, Financial Crime Fraud you will be part of a collaborative and high performing team who aim to mitigate fraud and scam risks to both our customers and the business. You will...
-
Financial Crime Fraud Analyst
7 months ago
Brisbane, Australia Great Southern Bank Full timeAs the Financial Crime Analyst, you will play an integral part in the prevention, detection and investigation of fraud impacting our customers. Reporting to the Manager, Financial Crime Fraud, you will be part of a collaborative and high performing team who have a genuine passion for helping our customers and the business with fraud events. You will work...
-
Fraud Manager
4 months ago
Brisbane, Australia Swyftx Full timeAt Swyftx, we’re not just a fintech scaleup—we’re leading the charge in Australia’s digital currency revolution. With over 800,000 users and counting, we’re on a mission to become the country’s most trusted cryptocurrency trading platform and its next billion-dollar success story. As Fraud Manager, you’ll be at the forefront of safeguarding...
-
Fraud Officer
1 month ago
Brisbane, Australia Swyftx Full timeAt Swyftx, we’re not just a fintech scaleup—we’re leading the charge in Australia’s digital currency revolution. With over 800,000 users and counting, we’re on a mission to become the country’s most trusted cryptocurrency trading platform and its next billion-dollar success story. As a Fraud Officer at Swyftx, you’ll play a pivotal role in...
-
Financial Crime Analyst
6 months ago
Brisbane, Australia Great Southern Bank Full timeAs the Financial Crime Analyst, you will play an integral part in the prevention, detection and investigation of fraud and scams impacting our customers. Reporting to the Manager, Financial Crime Scams you will be part of a collaborative and high performing team who have a genuine passion for helping our customers and the business with fraud or scam events....
-
El 1 Assistant Director Fraud Policy and Engagement
6 months ago
Brisbane, Australia Department of Veterans' Affairs Full timeSalary Range: $118,220 - $129,820 + Attractive Superannuation - Contact Officer: Luke (02) 6276 4575 The Assistant Director Fraud Policy and Engagement works under the broad direction of the Director Fraud Control and Analytics, assisting the agency to effectively manage fraud and corruption risks through the development and implementation of key strategic...
-
Fraud Intelligence Analyst
7 months ago
Brisbane, Australia HOBAN Recruitment Full timeAre you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS6 equivalent Fraud Intelligence Analyst. - APS6 equivalent rate $60+ p/h + super - Located in Brisbane, Queensland - Up to 12 months with potential to extend, pending business and performance...
-
Operational Risk
7 months ago
Brisbane, Australia Bank of Queensland Full time**About the Role** Here at BOQ Group we have been busy working behind the scenes building out our Purpose, our Values, and our Strategic Pillars to help us achieve an exciting future-state through the transformation of digital banking. We are strengthening, simplifying, optimising, and digitising, whilst ensuring our foundations are in place. With...
-
Fraud Operations Officer
7 months ago
Brisbane, Australia Entain Full timeHello and Kia Ora! **Start your game** At Entain the customer is at the centre of what we do, The fraud team exists to prevent, detect and mitigate fraud and at-risk accounts in order to keep our customers and the wider community safe with fraud prevention. It’s never been more improtant for the customer to have trust in us to keep their account safe...
-
Fraud and Corruption Control Officer
7 months ago
Brisbane, Australia Queensland Rural and Industry Development Authority Full timeAs the Fraud and Corruption Control Officer, you will manage a range of operational functions to support the Fraud and Corruption Control Plan (the Plan) and Procedures for the management, review and reporting of fraud and corruption matters. **Key responsibilities include**: - To supervise the day-to-day operations of the Senior Administration Officer -...
-
Card Fraud
5 days ago
Brisbane, Australia Great Southern Bank Full timeYou will be a valued member of the Payment Operations team within Banking Operations. Your team manage customer transaction disputes, manual payment requests, and exception processing. You will be helping Great Southern Bank customers recover funds who have been victims of card fraud, have transferred funds incorrectly, or have not received the goods or...
-
Financial Crime Investigator
4 months ago
Brisbane, Australia ANZ Banking Group Full time**Req ID**: 74858 **Department**: SB Financial Crime - EB **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role As a Financial Crime Investigator in our Financial Crime team, you’ll play a key role in helping in effectively and efficiently investigate fraud and scams in order to minimise fraud losses and maximise recovery. **Role...
-
Aps5 Tactical Intelligence Analyst Bne: Services
7 months ago
Brisbane, Australia Specialisterne Full time**Job Information**: Industry - Government & Public Sector City - Brisbane Province - Queensland Country - Australia Postal Code - 4000 Number of Positions - 1 **About Services Australia** We touch the lives of almost every Australian and we are here to help people meet life’s challenges. Services Australia is responsible for the delivery of advice...
-
Fraud Investigation Officer
4 months ago
Brisbane, Australia Jumbo Interactive Limited Full timeASX - 300 Listed Company (JIN) - Hybrid Working With Flexible Working Hours **About Us** There’s an eternal optimist in all of us who dreams of a big, life-changing lottery win. At Oz Lotteries’ we exist to make this a reality. Offering everyday Aussies more chances to win, more often — on a wide range of commercial and charity lotteries. Owned by...
-
Aps4 Fraud Intelligence Support Officer
6 months ago
Brisbane, Australia HAYS Full timeExciting Federal Government Opportunity in Fraud and Investigation **Your new company** On behalf of a large Federal Government Agency, we are looking for APS4 Fraud Intelligence Support officer to join the Fraud Intelligence and Investigations team on a 12-month assignment. This role is based in Brisbane and will be 37.5 hours per week, Monday to Friday,...
-
Fraud Assessor
4 months ago
Brisbane, Australia WorkCover Queensland Full time**Job no**: 493455 **Work type**: Permanent - Full Time **Location**: Brisbane CBD **Categories**: Risk and Assurance At WorkCover Queensland our vision is to be the best worker’s compensation insurer, to make a positive difference to people’s lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and...
-
Investigation Analyst
5 days ago
Brisbane, Australia Bank of Queensland Full time**About the Role** As an Investigations Analyst, this opportunity will see you conducting investigations into Internal Fraud and Misconduct Investigations across the BOQ Group, reporting to the Manager Investigations. The primary purpose of this position is to mitigate fraud risks by conducting the Bank’s Internal Staff and Fraud Investigation functions....
-
Financial Crimes Analyst
7 months ago
Brisbane, Australia Australian Retirement Trust Full time**An exciting opportunity exists to join our Financial Crimes team as a Financial Crimes Analyst on a full-time, permanent basis.** **We are flexible for this role to be based in Brisbane or Melbourne provided that you are able to attend our office at least once a week.** **Why join us?** - State of the art offices with offerings like end of trip...