Fraud and Scams Operations Analyst

4 months ago


Brisbane, Australia Bank of Queensland Full time

**About the Role**
Join our dynamic Transformation & Operations team as a Fraud and Scam Operations Analyst to play a pivotal role in safeguarding the BOQ Group from financial crimes.

Your primary mission will be to minimize non-lending losses and reduce exposure to fraud and scams by delivering professional monitoring, detection, prevention, and recovery services. You'll be at the forefront of handling alert reviews and investigations, including complex matters, to protect both the bank and our valued customers, while maintaining strong relationships with internal & external stakeholders.
**About you**
You - a vigilant and proactive individual with a keen eye for detail and a passion for financial crime with a background may include experience as in a branch or a similar role in banking operations. A qualification in digital fraud or Investigations, or a degree in Criminology or Cybercrime, would be highly desirable but not necessary.

You'll bring excellent time management skills, a solid understanding of banking codes of practice, and the ability to communicate effectively with both internal and external stakeholders.

Your problem-solving skills will be key in identifying and resolving fraud-related issues, ensuring the bank's and customers' interests are always protected. If you're ready to contribute to the team and have the skills to back it up, we'd love to hear from you.
**About Us**
BOQ Group is a truly unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal - to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
**Our Perks**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ03916



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