Customer Care Officer

2 weeks ago

Jandakot, Australia Western Diagnostic Pathology Full time

Customer Care Officer

**Job reference**: #7651**Brand**:Western Diagnostic Pathology**Location**: 1 Sabre Crescent, Jandakot WA 6164 (WDP Pathology)**Work type**: Full Time (Permanent) hours per week**Schedule**: Positions cover shifts during operational hours, seven days per week as required**About**
**us**
- Western Diagnostic Pathology is part of Healius Limited, one of Australia's leading healthcare companies, Healius is synonymous with quality, affordable and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and their referring practitioners. Healius provides quality healthcare services that are easily accessible and cost efficient, while supporting the coordination and continuity of quality patient care.**About the role**
- We are seeking an individual who is highly motivated to become part of a passionate and engaged team. Your key responsibilities will include, but not be limited to, the following:
- Communication with medical/vet staff, both onsite and off-site
- Answering enquiries, coordinating courier and medical centre collections, pathology results assistance
- General administration duties
- Maintain customer confidentiality
- Liaise with laboratory staff

**About you**
- To be considered for this position, you will need to have a great blend of skills, including:
- Sound typing/data entry skills (approximately 50 wpm with 98% accuracy)
- Previous experience or knowledge of medical terminology is preferred
- Excellent verbal and written communication skills, including the ability to liaise with individuals at all levels of an organisation
- A willingness to adhere to departmental and organisational policies and procedures
- Must be a cohesive and contributing member of the team and display positive attitudes towards achieving outcomes
- Strong time management, interpersonal and organisational skills
- Excellent telephone manner
- Strong customer focus and general office skills
- Sound knowledge of Microsoft Office Suite
- Adaptibility to change, ability to learn new skills easily, multitask and work in a fast pace environment.
- .**Employee benefits and wellbeing**
- Access to a marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
- An e-learning platform with access to a library of courses and learning paths.
- An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
- Corporate health insurance discounts, banking benefits and novated leasing consultations.

**How to apply**Right to work, background checks and clearances**
You must be an Australian citizen or permanent resident or a New Zealand citizen, or hold a valid visa with permission to work. The selection process may include relevant background and clearance checks to assist in determining your suitability for the role.**Vaccination requirements**
As per the Healius Group COVID-19 Vaccination Policy, Western Diagnostic Pathology is committed to providing a safe working environment and taking all reasonably practicable steps to ensure that its people and the community are protected against vaccine-preventable diseases. To support this, we require all employees to have completed a primary course of a COVID-19 vaccine which has been approved or recognised by the Therapeutic Goods Administration, or provide an approved medical contraindication certificate.**Our commitment to diversity and inclusion**
- Western Diagnostic Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

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