Applications Coordinator

6 months ago

Sydney, Australia NSW Government -icare Full time

**Kent St**
- Fixed Term 12-month Contract with a 35 hour working week
- 17.5% annual leave loading and flex leave
- Hybrid working environment, offering starting salary of $106,025

**About the Role**

In this role you will act as the primary point of contact for applicants and their dependants.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as an **Applications Coordinator**

you will:

- Maintain up to date information about the client to enable decisions about appropriate next steps, complying with systems and processes, to ensure that all information is accurate, stored correctly and accessible to the wider team.
- Liaise with clients, their family or their support network to coordinate medical specialist appointments and tests and to ensure that they are well supported through the determination process.
- Liaise with medical, hospital and service providers and other stakeholders to arrange necessary tests and to obtain relevant results and reports. Coordinate and conduct interviews with clients, their families or other relevant informants to obtain and adequately document a client’s employment history and dust exposure circumstances.
- Conduct inquiries, research, analysis using established problem-solving skills to collect and collate documentation and information from internal and external sources to corroborate and verify a client’s employment and exposure claims.
- Prepare employment history and exposure reports that will inform and support decision makers with their assessment and determination of claims.

**Skills & Experience**
- Experience in coordinating multiple stakeholders, dealing with people and families experiencing a respiratory health condition and sometimes a serious illness.
- Knowledge and understanding of medical terminology relevant to a dust disease as will need to arrange tests and understand reports and results obtained.
- A developed understanding of the needs and perspectives of people with a respiratory health condition and sometimes a serious illness with an empathetic, person-centred approach.
- Critical reasoning skills to ensure a high degree of integrity in the decision-making processes.
- Managing multiple, sensitive and complex cases simultaneously.
- Established ability to plan and coordinate stakeholders and information utilising person centred principles.
- Excellent communication skills both verbally and written, with the ability to build rapport and communicate complex information and create and nurture effective working relationships with all stakeholders and an ability to manage difficult conversations.
- Established community networks in the health, community, social work sector.?

***Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

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