Applications Officer

5 months ago

Sydney, Australia NSW Government -icare Full time

**Kent St**

icare is seeking an Application Officer to work with internal & external stakeholders to facilitate the collection of information to support processes
- Permanent contract with a 35 hour working week
- 17.5% annual leave loading and flex leave
- Hybrid working environment, offering starting salary of $93,295

***About the Role**

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as an **Application Officer**

you will:

- Act as the primary point of contact, work with the customer and stakeholders to ensure they receive timely and accurate information.
- Liaise with clients and clients’ families to coordinate medical specialist appointments and tests and to ensure that they are well supported through the determination process.
- Collate employment and medical histories to ensure accurate relevant information is received and prepared for presentation to the Medical Assessment Panel
- Verify and process invoices for payment ensuring agency timeframes, processes entitlements, policy and delegations are complied with.
- If awarded liaise with compensation officers to calculate and set up benefit payments

**Skills & Experience**
- Experience in coordinating multiple stakeholders dealing with people and families experiencing serious illness.
- Knowledge and ability to interpret relevant legislation.
- Understand the needs and perspectives of people with a serious illness with an empathetic, person centred approach.
- Critical reasoning skills to ensure a high degree of integrity in the decision-making processes.
- Manage multiple cases simultaneously.
- Ability to plan and coordinate stakeholders and information with a person-centred approach.
- Sound communication skills - ability to build rapport and communicate complex information and create and nurture effective working relationships with all stakeholders.
- Established community networks in the health, community, social work sector.??
- A range of experience in coordinating multiple stakeholders supporting people and their families experiencing serious illness.

***Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

**_Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand_

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