Customer Banking Specialist

3 months ago

Melbourne, Australia Commonwealth Bank of Australia Full time

Customer Banking Specialist - Foster
- You're a passionate customer service professional
- We are enhancing the financial wellbeing for our customers

**Full Time position based in Foster - 38 hours per week**

**Monday: 8.35am - 5.00pm**

**Tuesday - Friday: 8.40am - 5.00pm**

**You will be joining one of our Multi-Channel Branches**

As a part of the team at one of our Multi-Channel Branch, you will utilise a customer centric approach to interact, resolve customer enquires/complaints in person, via telephone or digitally (in a contact centre environment)
- Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
- After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

**More specifically, you will**:

- Assist customers with general banking transactions, answering questions and queries
- Build a personal connection with customers through meaningful conversations face to face and through our direct channels
- Work with customers to use our in-branch technology and digital banking options
- Complete Financial Health Checks to assess customers' financial needs
- Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
- Be provided with continuous training and development to support your career aspirations

**As the Customer Banking Specialist in our Foster Branch, **you'll**:

- A passion for delivering outstanding customer service with every interaction
- The ability to have great conversations and confidence to ask challenging questions
- Problem solving attitude and curiosity in finding the right solutions
- An open approach to learning new things and goal oriented
- An ability to work collaboratively as a team to deliver a seamless customer experience
- Open to learning new things, including being proficient with technology, whether it's for your own development or to assist customers
- A master of multi-tasking and a strong team player

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 14/10/2024

Job ID REQ220533

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