Client Service Officer

7 months ago

Sydney, Australia Hatch Full time

** This role is at Perpetual (not for Hatch)**

Hatch is supporting Perpetual to find a great Client Service Officer to join their Business Operations and Strategy team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Perpetual.

**About the role at Perpetual**

Reporting to the Senior Client Service Manager, the Client Service Officer will have the opportunity to build effective relationships with clients as part of the Custody payment team within Managed Fund Services. This unique role has an emphasis on teamwork and whilst encompassing Account Management, Risk Management, reconciliations, payments and in particular delivering exceptional client service.

**Seniority**

**Entry Level** - A role for someone with underlying potential, good motivation and ability to learn. Typically no direct experience is required.

**Responsibilities**
- Process Management and Ongoing Improvement - Manage and improve organizational processes to minimize complexities and increase productivity
- Data Analysis and Reporting - Analyze data to discover and communicate insights, and offer concrete recommendations for key stakeholders to make critical decisions
- Execution and Project Management - Plan and deliver project plans by managing people, resources, budget, and timelines, to support the organization’s goals

**Strengths**
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Perpetual.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $65,000.00 - $90,000.00 per hour

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