Manager - Telephone & Online Services

2 weeks ago

Fitzroy, Australia Eastern Health Full time

Manager, Turning Point Telephone & Online Services

Full Time ongoing position

Onsite Richmond, Victoria with flexible working arrangements

Up to $130K per year plus Salary Packaging

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community health and state-wide specialist services to people and communities that are diverse in culture, age, socio-economic status, population and healthcare needs.

Turning Point was established in 1994 to provide leadership to the alcohol and drug field in Victoria. Turning Point is now a national treatment, research and education centre that provides leadership in the alcohol and drug, gambling and mental health sectors. Combining research with service innovation, surveillance, system enhancements, education, capacity building and specialist support, Turning Point is a recognised centre of excellence that assists services, communities and governments to respond to current and emerging issues.

About the role

The Manager, Telephone and Online Services (TOLS) Turning Point is responsible for the leadership, management and development of programs that deliver telephone and online treatment interventions for a range of local, statewide and national services for people experiencing harm from alcohol, other drugs and gambling. Turning Point provides high quality telephone and online services, 24 hours a day, 7 days a week and responds to around 120,000 contacts per year. The service operates over 20 helpline services covering five state jurisdictions and three national online services. The staffing complement is made up of 35 counselling EFT covering 155 shifts per week across the 24/7 roster, and 10 EFT of service coordination and administrative staff.

About you

**To be successful in this role you will possess**:
Relevant tertiary qualifications in counselling, social work and health relate fields

Experience in a senior management role

Experience in the management of telephone and online service delivery is highly desirable

Demonstrated experience in stakeholder management and negotiation

Demonstrated capacity to write grants for project and program funding

Demonstrated ability in service development and planning

Financial management experience and demonstrated ability to develop plan and monitor budgets and report to governance committees and organisational executives

Demonstrated experience in the recruitment, management, professional development of staff and working to enhance retention strategies in the unique sector of telephone and online service delivery

Excellent communication and interpersonal skills Demonstrated experience in project management

Please refer to the attached position description for further details of the role.

Vaccination against infectious disease is a mandatory requirement of this role. An offer of employment is conditional on you providing evidence that you are currently vaccinated against COVID-19 with booster & Influenza, prior to commencing employment.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here

Diverse and engaging career opportunities

Friendly & supportive team

Flexible working hours

Salary packaging options

Career progression in our teaching hospitals

Next Steps

**Please note**:
Eastern Health is a child safe organisation, committed to promoting the wellbeing and cultural safety of Aboriginal children, children with disabilities and all children in their diversity.

Eastern Health is committed to creating a diverse and inclusive environment that welcomes and values all people. We recognise that diversity is essential in ensuring Eastern Health provides the best service to its consumers.

**Values in Action**: Respect for all | Safe always | Partnering in care | Learning and improving every day

Contact Person
Rick LOOS

Contact Number

Closing Date
14/02/2024

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