Social Media, Content

4 weeks ago


Fitzroy, Australia Bistro Morgan Full time

Bistro Morgan Bakehouse, renowned for our artisan doughnuts and vibrant café culture, is seeking a passionate and talented individual to join our team as a Social Media, Content & Customer Service Specialist.

This dynamic, part-time role (20-25 hours per week) blends social media management, content creation, and customer service, offering an opportunity to be at the heart of our expansion as we're opening a new store in Fitzroy in mid-August. The role is primarily based in Fitzroy but offers the flexibility of some work-from-home hours.

**Key Responsibilities**:

- Create engaging and appealing content for our social media platforms, with a particular emphasis on TikTok. This includes video shooting and editing.
- Develop and implement strategies that increase our online delivery order sales, with performance measured against sales targets.
- Respond to all customer inquiries promptly and professionally, whether they are general questions, feedback, or queries about catering orders.
- Manage catering orders from confirmation of details to overseeing fulfillment and delivery.
- Conduct outreach and manage relationships with wholesale accounts.

**Qualifications and Skills**:

- Proven experience in social media management and content creation, particularly on TikTok.
- A demonstrated ability to drive sales through online platforms.
- Proficiency in video shooting and editing.
- Excellent communication and customer service skills.
- Ability to manage multiple tasks and orders effectively.
- Familiarity with the food and beverage industry would be a plus.

**Bistro Morgan Culture**:
We are a vibrant, fun, and youthful brand that values creativity, innovation, and a genuine passion for delivering delicious, artisan doughnuts. Our culture is one of collaboration, open communication, and dedication to our customers' satisfaction.

**Perks & Benefits**:
Along with a competitive salary, enjoy staff discounts on our products, flexible working hours, the option for some work-from-home hours, and a friendly, supportive working environment.

Applications are open now. Don't miss the chance to be a part of the Bistro Morgan family

**Job Type**: Part-time
Part-time hours: 25 per week

**Salary**: From $26.18 per hour

**Benefits**:

- Employee discount
- Work from home

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Overtime pay
- Penalty rates

Ability to commute/relocate:

- Fitzroy, VIC: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- content creation: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 14/09/2023


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