Aps 5 Program Officer

2 months ago

Melbourne, Australia Department of Veterans' Affairs Full time

Salary Range: $88,923 - $92,670 + Attractive Superannuation

The DVA Provider Support team is part of the Health Programs and Services Branch, Program Delivery Division and undertakes a wide variety of tasks to manage and support DVA‘s relationship with Services Australia, together with health provider claiming, data and payment for services provided to DVA clients through Medicare.

Program Officers within this team provide support to DVA health providers with payment issues.

**Duties**
- Supporting the administration of provider payment arrangements with Services Australia under the Treatment Account Processing Schedule (TAP) (The TAP falls under the Statement of Intent for services provided by Services Australia on behalf of DVA);
- Co-ordinate day to day operations, including ad hoc and project activities ensuring ongoing provision of quality service;
- Work collaboratively with the team to manage the DVA provider helpdesks, with responsibility for DVA Provider registration, Medicare access requests, MyMedicare withdrawals, team outlook mailbox payment and claiming enquiries, including maintaining a digital mailbox;
- Build and maintain positive and productive working relationships with internal and external stakeholders, clients and providers to ensure that DVA is effective in carrying out its business;
- Effective communication to build relationships to negotiate with clients through resolution of simple, complex or escalated client claiming issues.
- Liaise with management, stakeholders and co-workers on system, policy, project or operational issues;
- Assist business areas and contribute to transitioning providers towards digitalised and automated business processes, ongoing promotion of DVA Webclaim;
- Administer submissions for certification of payments, entitlement and other forms of expenditure in line with appropriate Finance delegation.
- Undertake coordination, administration, stakeholder engagement and respond to stakeholder needs and expectations.
- Accountability for tasks and decisions, support less experienced staff in achieving their goals through the provision of guidance and mentoring.
- Develop plans and objectives for short-term tasks of the work area and contribute to strategic plan for longer-term initiatives and projects in the section
- Undertake and manage projects relating to the core business and business support services provided under the TAP arrangement with Services Australia
- Liaising with DVA business areas and ICT to implement system change and resolve issues with provider claiming, payments, and Veteran Card production;
- Contributing positively to a supportive team and working collaboratively with colleagues to achieve team goals.
- Maintain a well-developed understanding of relevant legislation and policy frameworks.
- Liaise with internal and external stakeholders on policy, project or operational issues.
- Gather, analyse and report on customer feedback obtained from a number of sources
- Other reasonable direction of duties as determined to support business operational outcomes

**Eligibility**
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

**Notes**

Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to 23 months.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

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