Principal Technology Officer

2 weeks ago

Gold Coast, Australia Queensland Health Full time

The role
In this role you will provide on-site and remote technical support for incident, request and change management. You will demonstrate strong skillsets in Corporate Networking and Unified Communications, with a knowledge of the Server and End User Computing technical domains.

For further information regarding the above technical domains, please refer to attachment 1 within the role description attached.

**As the Principal Technology Officer, you will**:

- Provide support and assistance in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined enterprise service levels.
- Effectively supervise and manage visiting ICT support staff, such as suppliers and vendors, by adhering to the unit and organisational goals, policies and procedures, and seek opportunities to improve service provision through mentoring.
- Assist management in the decision-making process by preparing technical reports, specifications, and trend analysis within the unit.
- Provide operational support (on site and remote) as required, including on call rotation.
- Prepare, implement, and manage changes under the ITIL framework and eHealth's change management processes.
- Manage/support priority and major Incidents, including stakeholder engagement and any post reviews.
- Demonstrated experience or the ability to quickly learn ServiceNow© and ITIL Service Management processes.
- Manage ICT assets by ensuring relevant information is recorded accurately.

Are you right for this role?
To succeed within this role, you will show a high level of experience in managing, configuring, monitoring and implementing within the Network and Telephony environments across different technologies and media delivery types. You will also deliver high-quality ICT support to clients by managing your workloads, prioritising tasks, working unsupervised, maintaining awareness and understanding of new and emerging ICT technologies and products as they relate to eHealth Queensland.

Further, you will possess exceptional problem-solving skills and will be a confident and clear communicator. You will be able to consult and liaise with stakeholders in a calm and clear manner to resolve complex and at times urgent situations to provide a collaborative and solutions-focused service. This will require you to be able to engage with others of varied technical capability and knowledge to achieve a common goal.

**About eHealth Queensland**:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

**Benefits of working with eHealth Queensland**:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

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