Principal Resolution Officer
1 week ago
ABOUT US:
Queensland Building and Construction Commission (QBCC) is a Queensland Statutory Authority established to regulate the building industry and ensure maintenance of proper building standards and remedies for defective building work.
QBCC also serves to educate, protect and support the community and the Industry via licensing and registers, education, dispute resolution and adjudication, and enforcing compliance.
The Principal Resolution Officer undertakes case management of difficult and/or sensitive building disputes, and insurance claims, manages relationships with customers and assists with mentoring and coaching staff dealing with building disputes and insurance claims.
Permanent opportunity.ABOUT YOUR ROLE:
The aim of this role is to assist the Senior Lead, Resolution Services in managing the day to day operations of the team.
This will include:
- Assisting in monitoring and reporting on team performance;
- Assisting the Senior Lead to ensure staff are provided with appropriate guidance, training, support and assistance;
- Undertake peer reviews in order to meet Quality Assurance framework objectives;
- Administer external service provider arrangements including expert technical and legal service providers.
- Manage complex and/or sensitive cases, building disputes and home warranty insurance claims at the direction of the Senior Lead and Manager Resolution Services.
- Cultivate relationships with stakeholders and partnership approaches to achieving QBCC's aims.
ABOUT YOU:
- Undertake objective, systematic analysis and draws accurate conclusions based on evidence. Takes personal responsibility for meeting objectives and progressing work.
- Manage relationships, stakeholder partnerships and problem solve to achieve innovation and deliver and promote quality customer service.
- Respond in a positive and flexible manner to change. Shares information with others and adapts to a changing environment. Demonstrates selfawareness and a commitment to personal development.
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
For further information about the role and how to apply, please refer to the Role Description and Information for Applicants attachments.
Applications to remain current for 12 months.Job Ad Reference:
QLD/472270
Advertising closes Thursday 2 March 2023.
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