Central Reservations Agent

3 months ago

Parramatta, Australia Seagrass Boutique Hospitality Group Full time

**Seagrass Boutique Hospitality Group** are looking for experienced **Central Reservations Agents** to join our central reservations team in Perth.

Working directly with the Central Reservations Manager, you will be responsible all reservations for our **NSW based restaurants. **Being the first point of contact with our guests, our agents should want to make a positive impact on the people you interact with, leaving them with a memorable first impression.

**Key tasks**:

- Ensuring all reservations are handled promptly and recorded accurately and provide efficient and professional service to all guests
- Maintain a thorough knowledge of all stores and promotions
- Maintaining brand knowledge and current with restaurant operational requirements in relation to reservations management ie, seating times, minimum spends etc
- Provide exceptional customer service and communication. Listening to guests in order to understand their needs and offer tailored options for reservations,
- Respond to all guest feedback
- Be knowledgeable of the brand loyalty program and provide appropriate benefits to our current and future members.

**Benefits include**:

- Employee discounts over 6 brands
- A training program dedicated to developing our team and giving them the best opportunities to succeed
- Potential career progression with a national company
- Support from an experienced dedicated team

**What we are looking for**:

- A Team player with high level of initiative and the ability to work autonomously
- Previous reservations management experience within restaurant essential.
- Excellent communication, attention to detail, administration and time management skills
- Current RSA qualification or the ability to obtain is essential

**Job Type**: Casual

**Benefits**:

- Employee discount
- Employee mentoring program
- Free food
- Referral program

Supplementary Pay:

- Penalty rates
- Tips

Application Question(s):

- What is your hourly pay rate expectation? Are you happy to receive the award rate?
- Do you have experience using Seven rooms or ResDiary?
- Are you available to work Weekends?

**Experience**:

- Restaurant Reservations: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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