Ict Support Officer

3 weeks ago

Mount Barker, Australia RTG Pty Ltd Full time

Join an organisation to make a difference in the future of education
- Birthday leave, salary sacrifice, Employee Health insurance
- Continuously learn and grow your tech skills and experience

We have an exciting opportunity for a client-focused
**ICT Support Officer** (On-site) with excellent problem-solving skills. We’re looking for someone who takes pride in meeting service levels and is excited and passionate about technology. Your day-to-day will include:

- Provide technical support, troubleshooting, and management of systems and devices ensuring a high level of customer satisfaction at all times
- Log all incidents in our ticketing system and determine severity/priority level and escalate if necessary
- Build and grow relationships with the ICT Manager, the client, and the wider RTG team
- Develop documentation, training materials, and guides to support the use of technology
- Use initiative to anticipate potential issues, make suggestions, and share ideas

**You will bring with you**:

- 3-5 years' experience in Level 1 and 2 customer-focused technical support roles where documenting, monitoring, and resolving issues promptly are important
- Demonstrated experience supporting a broad range of Windows and MAC technologies
- Understanding of Wireless networking, TCP/IP, remote administration tools and techniques
- Basic Windows system administration including Active Directory and Group Policy
- Understanding of cloud-based delivery platforms and services such as Microsoft Office 365 and G-Suite
- Problem-solving skills and the ability to ensure technical problems are managed efficiently and effectively
- Excellent interpersonal, written, and oral communication skills
- Excellent communication skills, strong customer focus, and stakeholder management
- Ability to work autonomously, but also a strong team player mindset
- Current valid Australian driver's license and access to own car at all times.

**Why join us?**
- We are agile and nimble and provide our people with challenging work whilst providing work-life balance.
- We are a value-driven organisation and our latest value is ‘constantly developing’ as our culture encourages being curious, open, and reflective and learning and helping others to learn.
- We embrace diversity and individual talents, strengths, and differences. We listen and give importance to everyone’s views.
- We care for the well-being of our employees offering EAP assistance, Birthday Leave, novated leasing, salary sacrifice, employee discounts on health and fitness products, electronic items, movie tickets, and many more

**Who is Reflex Technology Group?**

RTG is an Australian-owned national Consulting and Services business that commenced in 1985. Our cohesive team provides consulting services, solutions, and day-to-day support mainly in 'care' industries such as education, the aged, health care, and not-for-profit.

We believe in what our customers want to achieve and how we can partner with them to Make a Difference in reaching those outcomes. Our high customer net promoter scores are a testament to our team's expertise and attitude.

Our people are driven by the fact that
- we can make a difference/ an impact on something meaningful - technology is the enabler, not the outcome._ Our focus is on people and what they want to achieve and then how we can collaboratively develop a plan forward.
- BECOME PART OF OUR DYNAMIC TEAM AND HELP US DRIVE STRATEGIES, SOLUTIONS, AND SUPPORT THAT ENSURE OUR CUSTOMERS HAVE THE ULTIMATE TECHNOLOGY EXPERIENCE_

**Please Note

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