Health Support Officer

2 months ago

Mount Gravatt, Australia Employment Hero Full time

**_Do you want to work with a leading purpose driven organisation? _**

**Organisational Overview**

**Welcome to Fortify Health Group, a for-purpose health and disability organization. Because navigating (and accessing) health services is hard. We are on a mission to design, build, and deliver health and disability services that resolve complexity and empower individuals to achieve improved health and well-being.**

**We support people from all walks of life, including children, adults, refugees, asylum seekers, international students, migrants, and their spouses, offering a range of specialist mental health programs and offer NDIS services that promote emotional and social wellbeing and reduce the risk of mental illness**

**About the Team**

**The Health Support Team are a multidisciplinary team comprising of Social Workers, Psychologists, and Counsellors. A hard working and motivated team who do the best for their clients, this role is to support the team, meet and greet the clients and help make the client feel calm and comfortable as soon as they walk through the doors.**

**Essential Criteria**
- **As the first point of contact the Health Service Officer will be calm and confident with the ability to identify if immediate support is required and ensure that any concerns or risks are highlighted to management as they arise from service users and support workers.**:

- **The role also provides daily administration tasks, experience in answering the telephone, helping with enquiries, liaising with external providers and making bookings are essential**:

- **It requires great attention to detail and an analytical mind, as in this role, you will be providing a broad range of administrative support to the health division. Duties include, but not limited to; client information management, data entry, reporting and financial processing for clinical services**:

- **Supporting health staff across a broad range of programs, including NDIS and other clinical and community programs, makes it an essential requirement that the person in this role has care, compassion, as well as cultural sensitivity.**:

- **It is essential that the Health Service Officer always represents Fortify Health Group in a professional and positive manner, being well-groomed, well-spoken and business like appearance is essential**:

- **An understanding of allied health and disability services would be desirable**:

- **High level of cultural competency and able to communicate in a culturally sensitive manner.**:

- **A vibrant nature, a person who enjoys interacting with people daily**:

- **The ability to maintain a high professional and ethical profile in accordance with industry and organisational standards**:

- **Passionate about customer service and customer engagement**:

- **Other duties as required to meet operational needs**

**To be successful you must posses**
- **Minimum of 2 years experience in an administrative role, within the community or health services sector is desirable but not essential**:

- **Proficient in Microsoft Word and Excel, and an ability to use a broad range of databases**:

- **Excellent time management and organisational skills with a flexible approach and demonstrated ability to meet tight deadlines**:

- **Exceptional communication (written and verbal) and interpersonal skills.**:

- **The ability to prioritise work, multi task and be proactive.**:

- **Ability to work autonomously, but also as a member of a team.**:

- **Understanding of Electronic Medical Records, and the Australian health system desirable**:

- **A certificate in Office/Medical Administration or associated business discipline will be highly regarded.**:

- **Current Drivers License desired**:

- **Current QLD Paid Blue Card and NDIS Worker Screener or ability to obtain one**:

- **Rights to work in Australia**

**To Apply**

**_Applications close Friday 27th January 2023 _

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