Learning & Development Trainer

7 months ago

Sydney Olympic Park, Australia My NRMA Full time

**Company Description**
Purpose led, we are proudly member-owned and one of Australia's most iconic and trusted brands. We started by being a voice for safer roads and providing legendary roadside assistance, but now we do so much more.

From spectacular holiday destinations, car rentals and boats on our waterways, to leading the EV charging roll-out to prepare for the future of driving, speaking out for change in government policy and supporting sustainable travel.

Forget what you thought you knew about the NRMA - take a look on the inside and you’ll discover that life with us is more than just a job - it’s your chance to make a difference together.
- Are you passionate about designing and facilitating impactful learning programs?
- Do you have a background in hospitality and love to travel?
- Enjoy working in person with our frontline teams and leaders across our various sites

**What You'll Do**

We currently have a full-time permanent opportunity for a passionate and experienced **Learning & Development Trainer** where you will have the opportunity to design, develop and deliver training for front line employees and managers across the NRMA portfolio of businesses.

In particular, you will create learner experiences that give our team members the knowledge and skills to deliver exceptional customer service and experiences for our members, customers and guests. Working closely as part of a Learning & Capability team, and key business stakeholders, you’ll conduct needs analysis, create and deliver training programs and initiatives across multiple modalities that align to business objectives and to the NRMA Playbook.

The role is based from our Sydney office. We offer hybrid work arrangements with the flexibility to work from home and travel to all our sites with attendance at our Sydney (and Coolangatta office on an adhoc basis) as agreed and required for the role.

Your responsibilities will encompass:

- Partnering with the business and team members to design learning that meets learner needs, aligns to business objectives, and to our Playbook values
- Designing creative, effective and engaging learning materials and programs using a variety of platforms and tools
- Leveraging a blended learning approach that includes e-learning, virtual sessions, self-directed learning as well as face to face workshops, sessions and modules
- Assessing, evaluating and iterating to ensure the success of each initiative
- Facilitating and delivering training with consistency and quality - this will require travel for face to face training across a portfolio of sites and will also include virtual training
- Working collaboratively with stakeholders to identify core skill gap, key learner priorities and embed learning initiatives
- Participating in projects requiring learning support such as inductions and onboarding, systems, policy and procedural changes to ensure a great learner experience
- Working with functions such as HR and Safety to ensure training meets legislative requirements and best practices
- Flexing and adapting to changing needs across the organisation and the team, leaning in to assist where needed

**What You'll Bring**
- Certificate IV in Training and Assessment with relevant tertiary qualifications
- Demonstrated experience in a similar role, with a background in the hospitality industry
- Excellent facilitation skills, both online and face to face, to frontline operations team
- Strong instructional design skills across a variety of platforms, video and tools including Articulate, Canva, Ed-App and Vyond
- An ability to build strong stakeholder relationships
- Curiosity - always looking for ways to improve to meet future needs
- Flexibility and ability to adapt
- The drive to take ownership and accountability for your portfolio/projects
- A passion for learning - seeking to continually develop your own knowledge and skills

**What's in it for you?**

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.
- Progressive flexibility, leave and well-being benefits to balance all of life's priorities
- Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- Discounts on all NRMA insurance products including car, home & travel
- At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve._
- We made the 2022 AFR Boss Best Places to Work List
- Recognised by t

  • Marketing Manager, Amp Bank

    6 months ago

    Sydney, Australia AMP Full time

    Marketing Manager, AMP Bank If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...

  • Brand, Marketing

    4 days ago

    Sydney, Australia AMP Limited Full time

    **AMP Foundation Brand, Marketing and Communications Manager AMP Foundation (AMPF) is the philanthropic arm of AMP and was established in 1992. We are one of Australia’s largest, independently funded corporate foundations and since inception, we have donated more than $105 million to the community. Although a self-funding, separate legal entity from AMP...

  • Marketing Manager, Amp Bank

    6 months ago

    Sydney, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Team Manager

    6 months ago

    Sydney, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Head of Corporate Development

    4 months ago

    Sydney, Australia AMP Full time

    Head of Corporate Development If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our...

  • Learning and Talent Coordinator

    7 months ago

    Sydney, Australia AMP Limited Full time

    **Learning and Talent Coordinator **Help people create their tomorrow, while you create yours** We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve...

  • Head of Corporate Development

    4 months ago

    Sydney, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Head of Legal, Superannuation and Investments

    3 months ago

    Sydney, Australia AMP Full time

    Head of Legal, Superannuation and Investments If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could...

  • Audit Manager

    7 months ago

    Sydney, Australia AMP Full time

    Audit Manager If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Quality Analyst

    3 months ago

    Sydney, Australia AMP Full time

    Quality Analyst **12 Month Fixed Term Contract** If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services...

  • Retirement Specialist

    7 months ago

    Sydney, Australia AMP Full time

    Retirement Specialist If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...

  • Team Manager Retention

    7 months ago

    Sydney, Australia AMP Full time

    Team Manager Retention If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...

  • Hardship Officer

    7 months ago

    Sydney, Australia AMP Full time

    Hardship Officer If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Associate Manager-multi Asset Relation

    3 days ago

    Sydney, Australia AMP Limited Full time

    Competitive base plus 12% super - AMP Investments is AMP’s dedicated investment manager responsible for circa $71.6 billion in client monies. - Hybrid working environment **Purpose of the role** AMP Investments is a large and experienced multi-manager business with clients across retail, institutional and corporate super. The role will involve...

  • New Business Manager, Wealth

    4 months ago

    Sydney, Australia AMP Full time

    New Business Manager, Wealth (NSW) If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn...

  • Customer Success Coach, Mid Market

    7 months ago

    Sydney, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Customer Success Coach

    1 day ago

    Sydney, Australia Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp revolutionizes how over 25 million employees across 5,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • Digital Product Owner- Banking

    3 months ago

    Sydney, Australia AMP Full time

    Digital Product Owner - Banking If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what would you do to create a 6-star customer experience? We're wondering the same thing. **We're building something new** We're building the new AMP Bank: a fully digital bank with new products, delivered...

  • Website Manager

    2 weeks ago

    Sydney, Australia AMP Full time

    Website Manager If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Head of Financial Risk

    7 months ago

    Sydney, Australia AMP Full time

    Head of Financial Risk If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...