Case Manager Team Leader

3 months ago

Moorabbin, Australia Prestige Inhome Care Full time

One of AFR Boss Best Places to Work in 2024
- Exciting reward and recognition programs
- 6 Month Contract Position

**Join one of AFR Boss Best Places to work in 2024 as a Case Manager Team Leader**
***
**ABOUT US**
At Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes for the past 20 years.

**ABOUT THE ROLE**
Prestige Inhome Care are looking for an experienced Team Leader to lead the Home Care Package (HCP) Case Management team to deliver high-quality, client-centered care. Oversee daily operations, ensure compliance with care plans and annual reviews, and drive continuous improvement through team management and procedural enhancements. Serve as the first point of escalation for any challenges within the team and ensure that resources are managed efficiently.

You will be responsible for:

- Lead and manage the Case Management team, providing direction, training, and support to ensure high performance.
- Monitor and improve team KPIs, offering coaching and feedback for continuous development.
- Ensure compliance with care plans, conduct internal audits, and provide training to maintain audit readiness.
- Oversee daily operations, managing resources efficiently and resolving complex client issues.
- Lead team-based projects, implementing process improvements and supporting change management initiatives.

If you possess the following skills, we want to hear from you:

- Previous Team Leader or people management experience
- Experience in community care/home-based care services.
- Prior Experience in Case Management and navigating complex situations.
- Exceptional customer service skills
- Excellent communication and interpersonal skills.
- Demonstrated self-awareness and self-management ability.
- Proactive and focused on continuous improvement.

**WHAT’S IN IT FOR YOU?**
We are thrilled that Prestige Inhome Care has been recognised as one of the AFR BOSS Best Places to Work in 2024 This acknowledges our commitment to fostering a workplace where everyone feels supported and empowered.

From our dedicated carers to our passionate office staff, every team member plays an important role in delivering exceptional care and support to our clients and their families. This recognition from AFR reaffirms our belief that when employees feel valued and respected, they can truly thrive personally and professionally.

There are many other benefits of working at Prestige, including:

- **Your Birthday Off**: Take your birthday off each year because it should be celebrated.
- **A Warm Welcome**:Experience a tailored onboarding with Personalised Induction Plans.
- **Grow and Learn**: Professional development is in your hands with an exclusive Training Hub and 5 days of paid study leave. Participate in regular development programs such as Mentoring Programs, 6-month Team Leader Program, and Lunch and Learn sessions. Senior leaders can look forward to our Annual Leadership Retreat.
- **Give Back**: Access One paid Volunteer Day annually to make a meaningful impact in your community.
- **Celebrate**:Join our Monthly Birthday Celebrations, Wellness Initiatives, mid-year Awards night, Christmas Parties, Guest Speakers, Team Building Exercises, and more.
- **Support When You Need It**: Access our Employee Assistance Program (EAP) for confidential counselling and support.

**APPLY NOW**
Join us and be part of a team that values client focus, kindness, joy, trust, and agility.

**We are committed to respond to every applicant

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