Aps5 Pricing Engagement Support Officer

2 weeks ago

Canberra, Australia Talent International Full time

**Job Details**:
**Location**

Canberra

**Salary**

AU$50.00 - AU$55 per hour + Super

**Job Type**

Contract

**Ref**

BBBH99870_1679531287

**Contact**

Connie Tong

**Posted**

about 1 hour ago
- **Contract Term: 12 Months plus possible extension**:

- ** Hybrid working arrangement (2 days working from home per week is available.)**

**About the Role**:
Our client is seeking for an **APS5 Pricing Engagement Support Officer **to join The Economics and Pricing Branch. The branch regulates the commercial relationships between providers and participants, including through price regulation.

The APS5 Pricing Engagement Support Officer is a team membership position and is accountable for organising their workflow and making independent decisions relating to an area of responsibility. The position will be required to provide policy advice within an area of specialisation with advice based on policies and legislation.

The position will be required to undertake activities and tasks using available information where options are not always evident. It will be required to perform procedural, clerical, administrative and operational tasks that supports and contributes to NDIA's objectives to "build a world-leading National Disability Insurance Scheme".

The APS5 Pricing Engagement Support Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries.

Responsibilities of the role include but are not limited to:

- Liaising with provider-facing teams within the Agency, developing and maintaining standard responses.
- Maintaining accurate and up-to-date records of stakeholder interactions and issues, including tracking progress and resolution.
- Collaborating with internal teams, escalating complex issues and ensuring timely resolution.
- Updating knowledge of NDIA's pricing products and policies continuously and accurately responding to inquiries.
- Contributing to process improvement efforts to enhance the experience for all stakeholders.
- Developing strong relationships with stakeholders, providing timely and accurate communications.

**Skills and Experience**:

- Experience in maintaining inboxes and drafting responses in a timely and professional manner
- Strong writing skills to translate complex information into easily understandable language
- Strong stakeholder management skills
- At least 2 years of experience in customer support, technical, or a government related environment. (Desirable)

**Eligibility/Other Requirements**:

- To be eligible for employment for this role, you must be an Australian citizen.

**How to Apply**:

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