Mentor

1 week ago

Brisbane, Australia CoAct Full time

**Introduction**:
Joining Our Incredible Team

Join our award-winning team at CoAct - a highly successful, for-purpose organisation that has been recognised as an employer of choice and named Employer of the Year in 2019 and 2021. At CoAct, we prioritise employee engagement and are passionate about our cause, which is reflected in our strong relationships with partners and impressive growth.

As a CoAct team member, you'll enjoy a range of benefits, including:

- Flexible working arrangements
- Salary packaging
- Health and wellbeing allowance
- Additional wellbeing leave (13 days on top of your annual and personal leave entitlements)
- Corporate health insurance discounts

Join us and be a part of a team that makes a real difference.

CoAct is a non-profit organisation dedicated to empowering everyday Australians through essential employment services and community activation programs. Our team shares a common passion for making a positive impact and giving back to society.

Our organisational culture revolves around purpose-driven work, strong employee engagement, and a supportive, high-performance environment. We also celebrate achievements and prioritise having fun along the way.

If you are seeking a career that unites purpose, passion, and performance, CoAct is the ideal workplace for you. Come and join us in making a meaningful difference today

**Description**:
Purpose

The Mentor is focused on providing ongoing support to customers to ensure that sustainable employment and outcomes are realised.

Mentors are responsible for shaping future customers within the program and developing appropriate plans preparing them for employment. A solid understanding of people-centred case management principles, including barrier management, is core to continued success, as well as a detailed understanding of what Job Ready looks like for customers.

The Mentor will facilitate guided discussions with small groups in an informal classroom environment. They will create future employment opportunities for customers by identifying areas for development, upskilling, training, and wellbeing, in addition to assessing mental health support program suitability and referring customers to community-based support networks, as needed.

**Skills and Experiences**:
Personal Attributes

High level of computer literacy
Ability to build rapport quickly and easily
An astute motivator
- challenges and/or encourages others as needed
Provides honest, open and positive feedback
Thrives in a fast-paced environment
Works well independently and collaboratively to meet targets
Resiliency and the ability to respond to situations calmly and positively
Ability to manage, develop and support a large portfolio of customers
Strong problem-solving skills and initiative

Required Experience
- Experience creating development plans and following up on progress
- Understanding of steps required by customers to achieve Job Ready status
- Skills in building collaborative customer partnerships through ongoing coaching, mentoring, support and effective case management
- Proven experience in case management service delivery
- Ability to analyse job requirements and generate leads according to caseload skills/abilities
- Track record of achieving KPIs and deadlines in a targets-based environment
- Demonstrated ability to lead small group discussions
- Excellent oral and written communication skills
- Exceptional customer service and interpersonal skills
- Ability to engage with employers and job seekers from diverse backgrounds
- Experience in Employment Services or a similar industry

**Qualifications**:
Relevant tertiary qualifications or equivalent experience within a people-based case management, coaching, mentoring, rehabilitation, or similar industry (highly desirable)

Other Requirements

Current and valid Australian Class C Motor Vehicle Licence

Your Next Steps

All successful applicants will be required to complete criminal history verification and may be required to undergo a working with children check.

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