Customer Care Representative

7 months ago


Sydney, Australia AIA Full time

The Customer Care team is responsible for answering questions both over the phone about existing and new policies, typically relating to premium payments, insurance quotes, cancellations, as well as queries relating to maintenance of policy details.

The Customer Care team helps to educate the customer and advisers on general policy information as well as be the first point of contact for all general enquiries, within the agreed turnaround times and in accordance with the business operating protocols.
- Ensure that all KPI’s, including productivity and internal quality measures are met._
- _ To work from the perspective of the customer/client. Focus on customer needs; work to engage the customer; build and sustain productive customer relationships and loyalty._
- _ Consistently display behaviours that encourage productive working relationships and a strong performance culture._
- _ To productively work, support and maintain effectiveness of self and others whilst working in an ever-changing business environment. This may also involve working independently to keep up to date with Legislative and compliance issues._
- _ To undertake training to meet & maintain business, industry and legislative minimum standards appropriate for the role._



  • Sydney, Australia DKSH Australia Pty. Ltd. Full time

    DKSH Consumer Goods (Lifestyle & Household) is a leader in the marketing and distribution of consumer durables in Australia and New Zealand. Our focus is on homewares; primarily kitchenware, cookware, knives, tabletop, drinkware, bakeware, kitchen gadgets, serving-ware, storage, cleaning, giftware, and premium small electrical appliances. We represent a...


  • Sydney, Australia DKSH Full time

    Location: Sydney, AU, AU- Global Business Unit: CG- Job Function: Client and Customer Services- Requisition Number: 168715- Description: - **Drive Growth. Be the Difference.** At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in...


  • Sydney, Australia S&You Full time

    Customer Care RepresentativeSydney - Western Sydney, New South Wales, AustraliaCasual / Temporary / ContractCustomer Service & Call Centre Call Centre - InboundDo you want to keep yourself busy over the holiday period? We’ve got a little present for you! Position: Customer Care RepresentativeLocation: Marsden Park, NSW – Parking Onsite.Casual Hourly...


  • Sydney, Australia DKSH Healthcare Full time

    Drive Growth. Be the Difference. At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and...


  • Sydney, Australia Markem-Imaje Full time

    **The Role** **Position Title: Customer Care Representative** The Customer Care Representative is responsible for Sales Order Processing, sales support, supply chain and inventory management, handling sales enquiries for spares, consumables and service contracts in compliance with the organisation’s polices and local regulations. **What you will...


  • Sydney, New South Wales, Australia Catholic Healthcare Full time

    Catholic Healthcare is seeking a Customer Service Representative to join our Aged Care team in Central Sydney. This role provides an opportunity to work with a leading provider of aged care services, delivering exceptional customer experiences and supporting the needs of older Australians.As a Customer Service Representative, you will be responsible for...


  • Sydney, Australia HILTI Full time

    WHAT'S THE ROLE? We currently have an exciting opportunity to join our forward thinking Customer Service team based at our Corporate Office in Rhodes, Sydney! Reporting to the Customer Care Team Leader, your new role as a Customer Care Representative will see you taking ownership of our customer experience by providing a seamless customer care and complaint...


  • Sydney, Australia Stryker Corporation Full time

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....


  • Sydney, Australia Markem-Imaje Full time

    **The Role**: The Customer Care Representative is responsible for Sales Order Processing, sales support, supply chain and inventory management, handling sales enquiries for spares, consumables and service contracts in compliance with the organization’s polices and local regulations. **What you will do**: - Process in a timely manner, customers’ orders...


  • North Sydney, Australia EssilorLuxottica Full time

    We are **EssilorLuxottica,** a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address...


  • North Sydney, Australia EssilorLuxottica Full time

    We are **EssilorLuxottica**, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and...


  • North Sydney, Australia EssilorLuxottica Full time

    We are **EssilorLuxottica,** a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Licensing Representative - Licensing & Funds** **Grade**: Clerk grade 3/4 **Duration**: Various temporary positions up to 12 months **Location**: Parramatta and Gosford **Closing Date**: Monday 14 August [9:59am] **Multiple vacancies across several teams including**: - Building, Business & Workplace Safety We will also be creating a talent pool for...


  • Sydney, New South Wales, Australia MAYDAY Recruitment Group Full time

    We are seeking a skilled Customer Service Representative to join our dynamic team at MAYDAY Recruitment Group.As a Customer Service Representative, you will be the primary point of contact for customers' inbound travel inquiries, providing policy advice and selling travel insurance while ensuring exceptional customer service and compliance with industry...


  • Sydney, Australia Hudson Australia Full time

    Customer Care Representative Role - Job Details: - Dive into the world of a well-known consumer brand - Embrace the challenge of troubleshooting like a Tier 2 superhero! - Unleash your SAP expertise and make technology bow to your will. - Turn frowns upside down with your top-notch customer care skills. - Connect, listen, and conquer customer queries with...


  • Sydney, New South Wales, Australia KinCare Full time

    About this role:We are seeking a skilled Customer Support Representative to join our team at KinCare, providing exceptional support to our customers and community.This is a full-time opportunity on a 12-month fixed-term contract, with working hours scheduled between 6am and 6pm, Monday through Saturday. Regular attendance at our office in Bella Vista,...


  • Sydney, New South Wales, Australia Healthscope Full time

    Healthscope is a leading healthcare provider seeking a skilled Customer Support Representative to join their team.About HealthscopeWe are a dynamic organization committed to delivering exceptional patient care and improving health outcomes.As a Customer Support Representative, you will play a critical role in supporting our patients and staff.SalaryThe...


  • Sydney, New South Wales, Australia Employment Hero Full time

    This role represents an opportunity to become an integral part of the Customer Experience team at Employment Hero, a leading company in Australia.Key responsibilities will include gathering customer information, ensuring continued support and success after implementing the Employment Hero product, and resolving customer tickets efficiently and effectively.As...


  • Sydney, Australia Philips Full time

    **Job Title**: Customer Service Representative Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems. With nearly 80,000 employees working in 100...


  • Sydney, Australia Liquid Learning Full time

    A strong focus on professional development and training - Opportunities to progress and further your career - Potential sponsorship opportunities for WHV holders Liquid Learning empower the leaders of today and create the leaders of tomorrow through world class development conferences and training. Our events are designed to inspire and empower, deliver...