Youth Services Case Manager

6 months ago

Chermside, Australia Aboriginal & Torres Strait Islander Community Health Service Brisbane Limited Full time

**Introduction**:
About ATSICHS Brisbane

ATSICHS Brisbane is a not-for-profit community-owned health and human services organization delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way - supporting our people and community in our commitment to creating a flourishing future and lasting legacy for them and their families.

**Description**:
About the Role

The Youth Services Case Manager provides tailored case management services for young people at risk of disconnecting with their family/ community, disengagement from education, training and employment, homelessness, or at risk of harm. Youth Services Case Managers are responsible for effective engagement with young people, their families and their support network to identify the young person’s needs and aspirations, and record and progress a plan created and led by the young person.

Duties
- Meet individual case performance targets as per weekly, monthly and quarterly dashboard system.
- Provide high quality and intent-based practice in all interactions with clients, consistent with the ATSICHS values and vision.
- Provide high quality case management practices and record keeping that adhere to operational requirements.
- Demonstrate positive and warm engagement through an assertive outreach approach that engages clients into the service.
- Facilitate a client-led assessment and Care Plan to identify the client’s goals, including the entire family, where appropriate.
- Provide role-specific targeted interventions and family facilitated group meetings in achieving client goals.
- Commit to a high level of quality management for ATSICHS through use of LogiQC quality management systems and MobNet tasks.

Culture

Enjoy working in an organisation that makes a difference in the community. Join our friendly team that will help you grow personally and professionally.

**Benefits**:

- Permanent full time position with starting annual salary of $70,500+11% Super + Not for Profit Salary Packaging (Increases your take home pay).
- Supportive and collaborative team of dedicated professionals.
- Opportunity to work for one of Australia's leading Aboriginal Medical and Health Services.

**Skills and Experiences**:
COVID - 19 Requirements
- Immunisation history showing evidence of up-to-date COVID vaccinations.

Required
- Current Diploma - or actively studying towards - Diploma in social work, Human Services, Social Science, Health, Allied Health, Youth Work, Community Services, Family Intervention, or 2 years’ relevant experience in field.
- Demonstrated ability and comfortableness working in a performance driven environment to meet individual weekly, monthly and quarterly performance targets.
- Demonstrated ability to build client agency, self-efficacy and facilitate change through client empowerment, while actively discouraging client dependence on supports.
- Demonstrated knowledge and ability to provide behaviour change interventions that build client self-awareness and active change in achieving their identified goals.
- Demonstrated ability to work with the whole-of-family, irrespective of primary client, in meeting the totality of family needs.
- Demonstrated ability in coordinating multiple services in providing access to holistic care for clients, particularly integrating internal agency supports across multiple teams.
- Demonstrated knowledge and understanding of the factors contributing to vulnerability, disengagement, and intergenerational trauma of client group.
- Experience with case management for high risk and/or crisis clients, with high-level planning and organisational skills.
- Knowledge of the supports available to target clients in the areas of mental health, substance misuse, education, employment and housing.
- Valid police check.
- Current drivers license.
- Willingness to travel across the Brisbane region.
- Willingness to complete 1 to 2 night outreach shifts a week.
- Working with Children’s Card (Blue Card) or be eligible to apply.

Preferred
- Previous experience in social or health service.

How to apply

Only successful applicants will be contacted.

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