Receptionist (Health)/ Client Experience Officer

2 weeks ago

Camberwell, Australia Upwell Health Collective Full time

**Job description**
- Exciting part-time Receptionist/ Client Experience Officer role
- 5 x Award Winning Healthcare Centre in Eastern Melbourne (Camberwell)
- Industry leading Employee Conditions & Development

**Receptionist/ Client Experience Officer**:
Healthcare in Australia is changing. In fact, **we’ve flipped it on it's head.**

Upwell Health Collective is growing at a rapid rate and we need a new receptionist/client experience team member to help us realise our vision of re-imagining healthcare in Australia.

**The role requirements**:

- A one-of-a-kind **Receptionist/ Client Experience Officer **with a burning desire to re-imagine the client experience in healthcare
- Reception and administrative duties
- Delivering WOW client experiences for our beloved community
- Support the day-to-day practice operations of the clinic
- Reporting to the Practice Manager
- Our operating hours are 7am - 8pm Monday to Thursday, 7am - 6pm Friday and Saturday 7am to 1pm.

**About you**:

- You are looking for a medium to long term position that you can settle into, with learning & development opportunities
- You LOVE building & fostering relationships with clients & communities (warm & bubbly persona)
- You are a multi-tasker & can hustle
- You are a time management extraordinaire
- You take initiative and know how to problem solve
- You go above and beyond to deliver WOW experiences to clients
- You have an innovative and collaborative mindset (no egos welcome)
- You will be able to commit to part-time hours (working a minimum of 25 hours per week).

**Your Experience**:

- **You will have experience working in reception/customer service** (favourable but not a necessity for the right culture fit)
- You have a passion for health & wellness

**Upwell Fast Facts**:

- 5 x award winning health centre
- Grown to a family of almost 20 passionate team members in just 2 years
- Gold design award winner for our trailblazing healthcare environment at the Melbourne Design Awards (beating 2 x billion dollar companies - Westpac Bank & Yamaha)
- Featured in over 15 media publications for trailblazing the path in Australian healthcare; including Channel 7 prime-time news, The Age, The Herald Sun & The Urban List
- Industry leading marketing & brand presence, both online and within the community
- Ground-breaking 450sqm purpose-built facility with 28 metres of street frontage / presence / signage to one of Melbourne's busiest strips (Burke Rd, Camberwell) & 28 private car-parks

**Upwell ambassadors & clients include**:

- Jonathan Brown (AFL Legend & NOVA radio host)
- Mick Malthouse (AFL Legend & record games holder)
- Katie Brennan (Premiership captain AFLW)
- Chloe Molloy (Collingwood B&F, AFLPA best 1st year player, runner up AFLW B&F)
- Kylie Brown - Online personality & Beyond Blue ambassador
- Chrissie Swan (NOVA radio host)

**Upwell Brand Partners**:

- Alter Eco Chocolate
- Wallaby Water
- Rapid Recovery
- New Balance

It doesn’t sound like your traditional health clinic, we know, but this is not your average practice. This is multi award winning care at its best. We’re an amazing team working together to re-imagine healthcare in Australia.

If this sounds appealing to you, and you’re a Receptionist looking for your dream job & a fresh start, we would love to hear from you

Our team is our number one asset — we know that if we offer the absolute best healthcare workplace & highest levels of support, we will attract the best team and get the best client outcomes (which is why we exist).

**What to expect at Upwell Health Collective**:
**A workplace that you will love to spend time in**:

- Think ultra-modern gold award winning design and fun vibes rather than a drab clinical health centre.

**A professional and personal development program that is unsurpassed**:

- Monthly one:on:one mentoring sessions (60 mins) with the Practice Manager (professional & personal development)
- Monthly client experience team meetings
- Quarterly 3 hour team soft skills, culture & values workshops and awards ceremony
- Fully funded annual 3 day retreat full of learning & development, culture and values exercises and FUN
- Full access to impromptu catch-ups and support from non-practicing directors and access to line managers
- Upwell management does NOT treat patients, meaning you get all the support you deserve, not an unsupportive boss jumping in and out of treatment rooms all day.

**Gold award winning work spaces, including**:

- Inspiring waiting and relaxation area for clients, full of greenery and comfy couches
- Large staff breakout area with kitchen, hot desks, lockers, shower and change facilities & more
- Staff access to Upwell facilities such as gym, pilates equipment and Alter G Anti-Gravity Treadmill
- Pilates area with state-of-the-art 'Balanced Body' equipment
- Large rehabilitation/exercise area with futuristic rehabilitation equipment
- Functional training gym for rehab & small group classes

**A large, col

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