Client Services Officer

2 weeks ago

Brisbane, Australia Queensland Police Service Full time

**Your Key Accountabilities will include**:

- Communicate professionally with a broad range of stakeholders, clients, financial institutions, Interstate/International Law enforcement agencies, external government agencies, Federal government agencies whilst adhering to all Privacy Policies and Procedures.
- Analyse, assess, research and investigate legislation, policies and procedures utilising QPRIME, external agencies and open-source techniques.
- Identify trends within the Cyber Issues Reporting System (CIRS) database and liaise with management and investigators by providing relevant information which is extracted from the CIRS database.
- Identify and manage client needs via effective questioning, negotiation and conflict management.
- Deal with escalated enquiries from internal stakeholders and external clients and determine if further attend is required and/or make referrals to the appropriate areas.
- Operate with a high level of autonomy, providing an effective, efficient and comprehensive client support service.
- Maintain a continuous working knowledge of QPRIME and CIRS. Provide accurate and relevant information whilst adhering to all QPS policies, procedures and legislative requirements when constructing and updating a QPRIME submission.

The successful applicant will be required to undergo psychometric assessment prior to appointment.
Applicants are advised that whilst performing duties of the position they may be exposed to material (written, visual or audio) of a graphic or sensitive nature.
The successful applicant may be required to work within any Group/Unit or location within the Brisbane Metropolitan area where Crime & Intelligence Command conducts business.
Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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