Duty Manager Part-time

2 weeks ago

Blenheim Road, Australia Marriott International, Inc Full time

**Job Number** 24084526

**Job Category** Rooms & Guest Services Operations

**Location** Courtyard Sydney-North Ryde, 7-11 Talavera Road, Sydney, New South Wales, Australia VIEW ON MAP

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Serves as the Duty Manager and oversees all Front Office operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 1.5 years experience as a Supervisor in the guest services, front desk, housekeeping, or related professional area.

**CORE WORK ACTIVITIES**
- Responsible for the overall smooth operation of the department on a daily, weekly and annual basis in accordance with Marriott brand standards, operational and local demands.
- Prepares for arrivals with accurate room allocations and guest preferences, working with Housekeeping Department to ensure readiness of rooms and requests are provided.
- Works with Reservations and Revenue Management to maximize occupancy by monitoring forward occupancy and room type bookings and adjusting as required.
- Responsible for monitoring and processing of Virtual Concierge requests.
- Gives personal attention to VIP, Platinum and return guests of the hotel.
- Responsible for the Frequent Guest Return Program improving when required and ensuring programme is followed.
- Follows up with guest complaints to maximize satisfaction and improve services and operations of hotel to reduce future occurrences.
- Liaises with DOSM to communicate and effect promotions and packages available in hotel as well as purposely working to engage guests from major client bases.
- Maximises revenue by ensuring accuracy of rates and liaising with reservations regarding irregularity of bookings.
- Maximises revenue by promoting up sell opportunities at front desk and ensuring team is adequately trained and incentivized in programmes designed to drive higher room rates.
- Ensures hotel credit policies are adhered for all in house guests and monitored on a daily basis.
- Ensures the security of all cash and hotel property held within the Front Office safe.
- Ensures the security of hotel keys and keycards and procedures maintained for distribution and collection of keys.
- Responsible for the accuracy and monitoring of Front Office PM accounts - ensures these are checked out efficiently and in a timely manner
- Responsible for the ordering of Front Office consumable stock and overseeing Front Office cost control.
- Responsible for the cashiering accuracy and training of associates liaising with Finance to ensure standards are adhered to and controls maintained as per audit requirements.
- To keep updated on new products, trends and industry information with respect to Front Office operations, liaising with suppliers as required, managing cost and quality for the best possible arrangement for the hotel.
- Ensure the Front Office Department has adequate staffing levels at all times and that Service levels are in line with Marriott Operating standards.
- Good communication and follow up with guest requirements and associates alike is expected, as well as active participation within the department head team as a whole.
- Responsible for production of Daily Packet - newsletter for hotel.
- Responsible for implementation of software upgrades to front office systems.
- Responsible for the maintenance of guest profile information
- Responsible for the ongoing performance of GSS scores related to Front Office and hotel service.
- Involved in hotel strategy and revenue design by participation in strategy meetings. Ensures strategies are implemented from the Front Office team.
- Responsible for the timely monthly analysis of Front Office results and reporting requirements.
- Responsible for completion of wage forecasting information and roster analysis to ensure maximum control of labour expenditure.
- Involved in the yearly budget and planning meetings for hotel and front office department.
- Finance/Accounting - Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today em

  • Food & Beverage Attendant Part-time

    5 days ago

    Blenheim Road, Australia Marriott International, Inc Full time

    **Job Number** 24092144 **Job Category** Food and Beverage & Culinary **Location** Courtyard Sydney-North Ryde, 7-11 Talavera Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete closing duties, including storing all reusable goods, breaking...

  • Brand Manager

    1 day ago

    Blenheim Road, Australia Merck KGaA Full time

    Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich...

  • Business Manager

    5 days ago

    Blenheim Road, Australia AstraZeneca Full time

    **About AstraZeneca** AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialisation of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies. We’re brave disruptors -...

  • Lab Aide

    2 weeks ago

    Blenheim Road, Australia Laverty Pathology Full time

    Lab Aide **Job reference**: #10420**Brand**:Laverty Pathology**Location**: 60 Waterloo Road, North Ryde NSW 2113 (Laverty Pathology)**Work type**: Part Time (Permanent) 24.00 hours per week**Schedule**: Various shifts between Monday to Sunday and Public Holidays, as required.**About **us** - Laverty Pathology is part of Healius Limited, one of Australia's...

  • Technical Officer

    2 weeks ago

    Blenheim Road, Australia Laverty Pathology Full time

    Technical Officer **Job reference**: #10279**Brand**:Laverty Pathology**Location**: 60 Waterloo Road, North Ryde NSW 2113 (Laverty Pathology)**Work type**: Full Time (Permanent) 38 hours per week**Schedule**: Various shifts between Monday to Sunday and Public Holidays, as required.**About **us** - Laverty Pathology is part of Healius Limited, one of...

  • Laboratory Aide

    1 week ago

    Blenheim Road, Australia Laverty Pathology Full time

    Laboratory Aide **Job reference**: #10433**Brand**:Laverty Pathology**Location**: 60 Waterloo Road, North Ryde NSW 2113 (Laverty Pathology)**Work type**: Full Time (Permanent) 38 hours per week**Schedule**: Various shifts between Monday to Sunday and Public Holidays, as required.**About **us** - Laverty Pathology is part of Healius Limited, one of...

  • Quality Assurance Compliance Specialist

    1 week ago

    Blenheim Road, Australia AstraZeneca Full time

    **Quality Assurance Compliance Specialist** We are currently seeking a dynamic Quality Compliance Specialist to join our quality department and provide quality assurance and compliance support and technical advice to our Production and Support teams at North Ryde: - An exciting 12-month Full-time opportunity. - Implement strategies to assure ongoing...

  • Full Time

    1 month ago

    St Kilda Road, Australia Jewish Care Victoria Full time

    Reference Number 10506 Position Title Business Information Manager Employment Type Fixed Term Full Time Organisation Development Fundraising Location Head Office (St Kilda Road) Enterprise Agreement Classification Individual Contract - Contract Position Hours 38 Position Summary Are you looking for an opportunity to use the skills you have developed in...

  • Assistant Manager

    4 weeks ago

    St Kilda Road, Australia Subway Full time

    Job Introduction The Assistant Manager is at the heart of the operation and our Franchise Owners are always looking for new talent to lead the teams that help the Subway® brand to be the first choice for those who want to enjoy quick and nutritious meals. If you have management experience in a fast-paced retail environment, then we want to hear from...

  • Social Media/ Admin

    4 weeks ago

    St Kilda Road, Australia FIRSTEC INTERNATIONAL Full time

    **Job Summary**: GENERAL ADMIN DUTIES Good communication skills 20 TO 25 HOURS PER WEEK We are seeking a Social Media/ Admin in St Kilda Road Melbourne. Part time position. Immediate start. Living in Australia (St Kilda Road Melbourne). **Role Description**: - GENERAL ADMIN DUTIES - ANSWERING PHONE CALLS - SOCIAL MEDIA MARKETING - DATA ENTRY - ROSTER...

  • Marketing & Cx Administrator

    5 days ago

    St Kilda Road, Australia Simonds Group Full time

    **Job no**: 496411 **Work type**: Full Time **Location**: St Kilda Road **Categories**: Administration, Marketing, Customer Service **WHY TEAM SIMONDS?** The Simonds story all started in 1949 with a passionate family man, Gary Simonds. He envisioned a builder that Australians could rely on to guide them through the process of crafting their perfect...

  • IT Operations Manager

    1 month ago

    St Kilda Road, Australia Jewish Care Victoria Full time

    Position Details **Reference Number** - 10579**Employment Type** - Permanent Full Time**Organisation** - Financial Services ICT Team**Location** - Head Office (St Kilda Road)**Enterprise Agreement Classification** - Individual Contract - Contract Position**Hours** - 38**Position Summary** - Permanent full time positon - Not for profit Salary Packaging...

  • Team Member Dark Kitchen

    6 days ago

    St Kilda Road, Australia Roll'd Full time

    **Roll’d Dark Kitchen St. Kilda Rd** **Team Members** Roll’d is a Vietnamese fast-food company serving fast, fresh and healthy Vietnamese food. Roll’d Dark Kitchens are looking for individuals who are passionate in delivering great and delicious food to the community. Our Dark Kitchens prepare orders for our catering department and are an integral...

  • Digital Marketing Manager

    9 hours ago

    St Kilda Road, Australia Simonds Group Full time

    **Job no**: 496287 **Work type**: Full Time **Location**: St Kilda Road **Categories**: Marketing Simonds Group, comprising Simonds Homes, is an ASX listed organisation operating in four states across Australia. Since 1949, Simonds Group has continued to display a strong commitment to quality and customer service and a culture of building stable and...

  • Electrical Engineer

    5 days ago

    - Talavera Road, Australia RTX Corporation Full time

    Date Posted: Country:AustraliaLocation:AUSNSW121: Macquarie Park NSW, Level 3 Building D Talavera Corporate Centre, 12-24 Talavera Road, Macquarie Park, NSW, 2113, AustraliaPosition Role Type:Unspecified Fast track your career on breakthrough defence projects Hands-on experience from concept to delivery across a broad range of technologies. Learn from the...

  • Construction / Site Supervisor (Vmp)

    5 days ago

    St Kilda Road, Australia Simonds Group Full time

    **Job no**: 496432 **Work type**: Full Time **Location**: St Kilda Road **Categories**: Construction **WHY TEAM SIMONDS?** The Simonds story all started in 1949 with a passionate family man, Gary Simonds. He envisioned a builder that Australians could rely on to guide them through the process of crafting their perfect home. This vision remains at the...

  • Construction Supervisor

    5 days ago

    St Kilda Road, Australia Simonds Group Full time

    **Job no**: 496374 **Work type**: Full Time **Location**: St Kilda Road **Categories**: Construction Masterpiece is consistently recognised for their superior design, attention to detail and exceptional quality; 'Knock down, build yours' with Masterpiece is the pinnacle of this philosophy. There is a belief at Masterpiece, that building your own home...

  • Construction Supervisor

    5 days ago

    St Kilda Road, Australia Simonds Group Full time

    **Job no**: 496344 **Work type**: Full Time **Location**: St Kilda Road **Categories**: Construction Masterpiece is consistently recognised for their superior design, attention to detail and exceptional quality; 'Knock down, build yours' with Masterpiece is the pinnacle of this philosophy. There is a belief at Masterpiece, that building your own home...

  • Research Fellow

    1 month ago

    St Kilda Road, Australia Monash University Full time

    **The Opportunity** Are you passionate about evidence-based research that impacts healthcare policy and practice? We're seeking a motivated individual to join our team and contribute to the advancement of living evidence synthesis methods. As a Research Fellow, you'll collaborate with Cochrane Australia and the Australian Living Evidence Consortium teams...

  • People and Culture Co-ordinator

    4 weeks ago

    St Kilda Road, Australia Jewish Care Victoria Full time

    Position Details **Reference Number** - 10547**Employment Type** - Permanent Full Time**Organisation** - People and Culture**Location** - Head Office (St Kilda Road)**Enterprise Agreement Classification** - Individual Contract - Contract Position**Hours** - 38**Position Summary** - Are you passionate about making a difference? - Are you keen to gain new...