Liaison Officer
5 months ago
**Freedom Won Australia**
**BRISBANE, QLD 4000**
**Liaison Officer**
**Full-Time**
**AUD73k - 93k per annum**
**Freedom Won Australia **is an importer and wholesale business of renewable energy storage products. The business model is to distribute the products through solution providers and renewable energy solution distributors. The market coverage includes Australia, Pacific Islands and New Zealand and will grow over time to other parts of the Oceania region
**General Role Context: Liaison Officer** - the role will manage engagement with clients (mainly from the distributors) and also the suppliers of products (the factory in South Africa) and services(couriers, 3rd party warehouse suppliers and freight company).
**The tasks included in the role, but not limited to**:
- Communication with the factory on completion dates and order balances with the Factory.
- Ensure the Factory sends all invoices and delivery notes to reconcile with the orders
- Send shipping documents to the freight company to manage/execute the shipping of the products to Australia, New Zealand and the Pacific Islands.
- Capturing of products into the inventory system - using the delivery notes.
- Capturing all products into the support system to facilitate technical support against individual batteries.
- Communicate with distributors and provide updates on order status and shipment status.
- Follow up with clients on payment of invoices
- Manage inventory reconciliation with 3rd party warehouse provider on a monthly basis.
- Manage comms with couriers for delivery of goods to local Australian clients.
- Send our delivery notes to clients as products are sold.
- Execute all FWA reporting obligations as per the wholesale agreement with the Factory.
- Monitor technical support system for new requests and allocate to technical support to action.
- Provide weekly reporting on open action items related to technical support.
- Ensure support tickets are properly closed and comms went to client and obtain confirmation from client problem is resolved.
**Qualifications**:
Suitable certification or relevant experience
**Experience**:
At least two years experience in a similar environment
**Salary**:
AUD73k - 93k per annum
**Salary**: $73,000.00 - $93,000.00 per year
Ability to commute/relocate:
- Brisbane, QLD: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- similar environment: 2 years (required)
Work Authorisation:
- Australia (required)
Work Location: In person
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