Aps 6 Clinical Liaison Officer

5 months ago

Brisbane, Australia Department of Veterans' Affairs Full time

Salary Range: $97,735 - $110,982 + Attractive Superannuation

The Open Arms Client Assist Contact Centre is a dynamic and fast paced 24/7 call centre environment where no day is the same. The Clinical Liaison officer supports the coordination and delivery of high quality, holistic, mental health services to veterans and their families, providing ancillary support to the clinical team and acting as the escalation point between DVA branches and the Open Arms division. The Clinical Liaison officer role provides information through regular reporting to Senior Leadership and external stakeholders.

The Clinical Liaison officer works 9am - 5pm across the working week with the opportunity for work life balance with a hybrid work from office/ home model.

You will be supported through the provision of ongoing learning and development opportunities and funded clinical supervision.

**Duties**
- Support the provision of nationally consistent clinical advice to Open Arms staff, demonstrating sound clinical skills to ensure positive client outcomes and effective care coordination service delivery
- Coordinate responses to clinical escalations working with Client Assist and regional teams to prepare written responses to Open Arms senior management.
- Provide high quality and considered written summaries, briefs, reports, and responses to Open Arms senior management.
- Ability to manage workload, ensuring timely commencement, action, and completion of tasks under limited supervision, seeking guidance from the Assistant Director Clinical Liaison as required.
- Liaise with DVA services to support the regions in the management of complex and at-risk clients.
- Promote a culture of continuous quality improvement through monitoring, analysis and feedback of Clinical Liaison pathway data, maintenance of the clinical incident register activities and client outcomes and identification of system issues.
- Work closely with the Assistant Director Clinical Liaison to coordinate triage and provide immediate support to vulnerable veterans and their families.

**Mandatory Requirements**
- Currently hold or ability to obtain a Working with Vulnerable People registration **OR**:

- Currently hold or ability to obtain a Working with Children check

In addition to the above, one of the following:

- Qualifications as an AHPRA registered Psychologist / Mental Health Occupational Therapist / Mental Health Registered Nurse with full AHPRA registration, **OR**:
**Eligibility**
- Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
- All applicants external to DVA offered employment will be required to successfully undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.

**Notes**

Where a non-ongoing position is offered, the role will be filled for an initial specified term of up to18 months.

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

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