Account Coordinator

6 months ago

Acacia Ridge, Australia BlueScope Full time

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

**The Opportunity**

Come and discover the opportunity to join our Australian Steel Market business in our Customer Service Team** **as an** Account Coordinator **based in **Acacia Ridge QLD.**

Being the key customer representative to a dedicated portfolio of customer accounts, you'll partner with our customers maintaining our high standards of service delivery. In this role, you will bring your experience and willingness to learn to support the team. You will interact and manage internal and external customer enquiries and relationships.

**What will you do?**

This role will offer variety and scope for a self-motivated, quick thinker and an enthusiastic team player who enjoys the full spectrum of a busy workplace. You’ll be responsible for the following:

- managing and interacting with our customers and providing an excellent customer experience for your account portfolio
- collaborating with internal stakeholders to provide solutions and deliver products in line with customer business needs
- providing our customers with real-time updates on product and service-related matters
- continuously look at new ways of improving the customer experience and consistently improving the total value proposition
- identifying improvements with our systems and processes, assisting with implementing changes for internal teams and customers

**More about you**

As a highly motivated individual, you’ll provide exceptional service to our customers. You will have:

- excellent communication and a high standard of customer focus with the ability to resolve issues effectively and efficiently
- good attention to detail and the ability to complete multiple tasks simultaneously with your superior time management skills
- a can-do attitude and the ability to pick up new and custom IT systems quickly
- a thirst for learning and taking on new challenges and initiatives

**What’s in it for you**
- full-time permanent position
- competitive remuneration package and attractive superannuation options including a profit share plan (annual bonus)
- ** hybrid and flexible working arrangements**:

- ongoing training and career development opportunities
- employee benefits with discounts on health and wellbeing products and services
- Employee Assistance Program

**Why BlueScope**

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

- ** create and deliver innovative solutions** that drive transformation in our business
- ** make an impact **that really does shape the world we live in
- ** keep growing** through continuous learning and development opportunities
- ** enjoy the sense of belonging **that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: _We create and inspire smart solutions in steel, to strengthen our communities for the future._

**Together we can make a world of difference.

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