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Customer Experience Wholesale Coordinator
3 weeks ago
A fantastic, hardworking, and fun work culture
- Hybrid - 1 day WFH
- Paid Parental Leave
With your experience in wholesale coordination, you will provide end-to-end support for the transactional requirements of the CX Team across Wholesale and Digital accounts, ensuring customers, both internal and external have a seamless experience.
**Your Typical Week Will Involve**:
- Supporting the offshore team members to resolve customer issue on Zendesk and providing advice and training to upskill and improve their productivity
- Processing order fulfilment, order confirmation, adjustments and cancellations across wholesale and digital channels
- Providing support to and regular communication with the Sales team on Orderbook Management (PO submissions, reflowing, reporting, etc.) and reporting on shipment variance adjustments
- Coordinating with the warehouse team to ensure timely order dispatch
- Providing accurate and timely information for weekly and monthly reporting
- Proactively identifying trends in customer feedback and sharing insights to the CX Manager
- Collaborating with internal teams to relay essential feedback, resolve any issues and continuously improve the customer experience Participating in team meetings to discuss ongoing projects, opportunities and customer engagement
**About you**:
- A commitment to providing exceptional customer service
- 2-3 years in a similar customer experience role with a wholesale or operations focus
- Demonstrated experience with EDI processing
- Strong Excel and data reporting skills
- Experience with AP21 would be preferred (or another ERP system)
- Excellent communication skills
- A solutions-driven mindset and an ability to think quickly
- A team player mentality, who thrives in a collaborative and high-energy environment
**Perks**:
- Competitive bonus scheme
- Generous staff allowance and family & friends discount
- Paid Parental Leave
- Hybrid - 1 day WFH
- A fantastic, hardworking, and fun work culture
- Excellent Learning & Development opportunities to keep you on your game.
- Epic company and social events throughout the year
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