Transactions Officer

2 weeks ago

North Sydney, Australia Monoova Full time

North Sydney | Permanent | Full time

We’re looking for a Transaction Officer for all transaction queries with both internal and with external stakeholders. You will acquire a broad understanding of all aspects of the business with a primary focus on suspicious transactions. Providing existing clients with timely, considered service, supporting the effectiveness of the APS sales team, developing internal and external processes within the broader team growth.

**Our values**:
**Integrity -** We’re a company built on integrity, inside and outside of our organisation.

**Empathy -** We take great care to understand perspectives of everyone in our eco-system

**Innovation -** Individually and as an organisation, we are innovators. Everything we do today, can and will be improved tomorrow.

**Performance -** We are a results driven organisation with a commitment to technology.

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**What you’ll be doing**

We’re looking for a **Transaction Officer** for all transaction queries with both internal and with external stakeholders. You will acquire a broad understanding of all aspects of the business with a primary focus on suspicious transactions. Providing existing clients with timely, considered service, supporting the effectiveness of the APS sales team, developing internal and external processes within the broader team growth.

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‍**In this role, you’ll be**:

- Responding to cases raised by our clients, other financial institutions or the police in a timely & professional manner
- Building strong relationships internal and external stakeholders
- Working closely with the Client Success Manager to improve processes
- Providing excellent client service with the best possible outcome
- Responding to incoming cases from external parties.
- Addressing these cases in a timely and professional manner aiming for the best possible outcome

**What we need from you**:

- Providing professional customer service at all times
- Accurate record keeping across different platforms
- Efficiently time manage and prioritise tasks
- Excellent Microsoft Office skills
- Ability to work both collaboratively and individually

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**Your experience and knowledge**

Although specific skills are preferable, we are open to hear from people with varying backgrounds
- Customer service experience essential
- Some familiarity with finance and/or payments platforms highly desired
- Ability to respond to queries in a professional and independent manner
- Demonstrated attention to detail
- Desire to contribute to a small but growing team, including refining internal processes

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**Monoova Culture and Benefits**
- Hybrid working arrangement so you can enjoy more flexibility.
- Short-term incentive program to thank our employees for all their hard work and dedication.
- Birthday leave, because why would you want to work on your birthday
- 16 weeks paid parental leave for primary carers, so you get extra time with your newborn and to recover.
- Annual IT allowance - for all your personal IT needs.
- Culture valuing career progression and development.
- After hours travel and meal allowance. We understand work doesn’t always end at 5pm, so we want to ensure you are well feed and safe when putting in the extra hours.
- Monthly team engagement events to promote a fun, dynamic and supportive team culture.
- Employee Assistance Program to ensure your wellbeing is key
- Complimentary provisions on us

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