Client Support Services Manager

3 months ago

Sydney, Australia Asylum Seekers Centre Full time

Join a newly formed team and lead a group of passionate and dedicated professionals in our support of people seeking asylum

**23rd August, 2024**:
The Client Support Services Manager is responsible for leading a team of employees and volunteers who assist people seeking protection living in our community to rebuild their working lives in Australia. Your exceptional leadership skills will provide support and guidance to the team and well as working closely with other Service Managers and the Executive team. You will excel in maintaining a professional environment that provides resources for your team to continue providing high quality outcomes.

This is a permanent, full-time position at 38 hours per week based in Newtown.

**Responsibilities**
- Provide support, advice, mentoring, debriefing and coaching to direct reports and volunteers to ensure individual and team key deliverables are being met within the team
- Lead the case management aspect of the team to ensure high quality outcomes for clients and the wellbeing of staff and volunteers
- Ensure triage, crisis response and comprehensive assessment of clients needs are met in a sensitive and culturally appropriate manner.
- Work closely with the team and others across ASC to operationalise the ASC strategy of engaging with different stakeholders
- Build links within our communities, fostering social inclusion and participation, developing community-led initiatives
- Lead the data collection, analysis and reporting requirements for the team
- Work with the Head of Services & Engagement, staff and volunteers to lead the team to achieve team goals in the pursuit of the organisational strategy

**Selection Criteria**

Essential:

- Tertiary qualifications (ideally post graduate) in human or community services, social work, mental health or a relevant field
- Comprehensive knowledge and experience in program management within social/community services
- Strong coordination, management and leadership skills
- Ability to create strong and cooperative working relationships with partner agencies and other stakeholders
- Ability to actively and assertively engage in all levels of advocacy to assist the transition and pathway of people to independence
- Ability to resolve and troubleshoot complex situations with mínimal direction
- Strong understanding of mental health and trauma, and its impact to self-determination and capacity building
- Ability to promote a strong and positive work culture

Desirable:

- Lived experience as a refugee or person seeking asylum
- Experience embedding strategic thinking to achieve vision and goals
- Ability to implement systems and processes that underpin best practice

**_Our commitment to diversity and inclusion_**

**_Our commitment to our people_**

ASC is committed to developing and supporting our employees through a range of opportunities and benefits, including:

- Based on Level 7 of the SCHCDSI Award, with an hourly rate of between $58 - $61 per hour, + salary packaging to boost take home pay
- Flexible work arrangements
- Employee Assistance Program
- Leave Loading of 17.5%
- Paid Parental Leave program
- Bonus Paid Leave over the December-January Holiday Season
- Salary packaging option (up to $15,900/year tax-free)
- Meal and Entertainment packaging option (up to $2,650/year tax-free)

To apply, please upload your resume and cover letter which directly addresses the key selection criteria listed above.

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