Clinical Lead, Mental Health

3 weeks ago

Docklands, Australia Medibank Full time

**Your career in healthcare made **_personal_**

At Medibank we’ve recently unified our health services under one brand - **Amplar Health.**

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.

**The Opportunity**

Our Mental Health Triage program involves mental health triage and education, risk assessment, referral to local mental health providers, and crisis intervention for people experiencing extreme emotional distress.

As a Clinical Lead you will provide leadership, coaching and support to a team of approximately 25 Virtual Mental Health Professionals. You will be working closely with the Clinical Operations Managers to ensure that rigorous clinical governance is observed in their Triage team and that they have the operational efficiencies and clinical support needed to excel in service delivery.

In this role you will lead a culture of clinical excellence, customer focus, continuous improvement, and operational efficiency through your team with the support of Senior Leadership.

While the focus of this role is clinical and operational management and governance, Clinical Leads may be asked from time to time to work a shift taking program calls to maintain familiarity with the requirements and current issues.

This will be a fixed-term contract until 30th June 2026 Monday to Friday, primarily business hours however we do offer some flexibility of hours.

This is a **work from home** role and could be based anywhere in Australia.

**About You**
- Minimum 5 years full time clinical experience in an acute mental health setting and community services (for example MH telephone triage, work in an inpatient unit, conduct mental health assessments in ED or community settings)
- At least 3 years’ experience in a clinical leadership role and have experience in coaching and mentoring.
- A clinical qualification in a relevant discipline of nursing, psychology, occupational therapy, or social work
- Current registration with AHPRA for associated disciplines or AASW.
- Extensive clinical assessment skills, critical thinking, decision making and problem-solving skills. You are self-driven and can work autonomously from home.
- Computer literacy, a proficiency with contact centre KPI dimensions and associated data, with a working competency of the Microsoft office product suite

Other requirements include:

- Active landline and suitable internet connection
- Private room/space which can be used for your home office set up

**O**ur much-loved Perks**

Along with joining an outstanding organisation that is transforming the delivery of healthcare, working at Amplar health also means:

- Great work life balance - as such, this role has lots of freedom to work from home and home could be anywhere in Australia
- Impressive, 35% subsidised Medibank/ahm **health insurance** (which can also include your pets, cars, upcoming travel, and house) Right now, our employees also have a 25% discount on travel insurance.
- **14-weeks paid parental leave** for all eligible employees, regardless of whether you are the primary or secondary carer - in fact, we're the proud winners of the number one workplace for dads.
- **Feel Good Health Hub** - a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services at your fingertips - the ease in booking appointments with trusted professionals such as a health & wellbeing check in.
- **Great Discounts** - as an employee you can access various discounts across a range of partners including Apple, Samsung, Telstra, HP, SpecSavers, Cinema & Theme park tickets, Wyndham Travel and more

We celebrate diversity of thought because we want to make better decisions for our customers and our people. As we work towards our goal of making health personal, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders.

Employees in face-to-face healthcare roles will be required to be fully vaccinated for COVID-19 as a condition of employment.

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