Online Operations Officer

2 weeks ago


Preston, Australia CW Retail Services Pty Ltd Full time

**What an opportunity**
Chemist Warehouse is Australia's leading retail pharmacy group and one of Australia’s most recognised brands. In addition to the 17,000+ employees working in over 500 stores across Australia, we also have a growing international presence in New Zealand and Ireland.- Over the last 24 months, we have had the good fortune of seeing our business adapt to the obvious challenges and consolidate our status as the market leader. As we embark on the next stage of our ambitious growth plan, we are currently recruiting for an Online Operations Officer to join our Store Operations and Support team based at our Head Office in Preston.**About the Role**
- This role sits within our Store Operations & Support department, which works with established and new stores to enhance their retail operations and overall retail performance.- As Online Operations Officer, your primary accountability will be to ensure that our ‘Click & Collect’ service and ‘Fast Delivery’ offering are contributing to increased sales across our network. More specifically, this role will require you to oversee and monitor the Click & Collect service, reporting and analysing data to facilitate continued growth of the program, as well as communicating its performance to key stakeholders with your key responsibilities including- Support stores and their staff to deliver an outstanding service by:_- Making and receiving phone calls to stores to resolve any issues that arise;
- Developing support materials for store use (such as user-guides);
- Providing training and coaching to store staff through in-person visits, or - more regularly - scheduled phone calls; and
- Maintaining the Click & Collect mailbox on their behalf and responding to customer enquiries in a timely way
- Proactively identify and implement opportunities to improve the rollout and performance of the Click & Collect Service
- Compile data and analyse trends on Click & Collect sales and revenue on a weekly basis
- Assist in the rollout of new business initiatives (e.g. Fast Delivery)

**About you**
- To be considered for this role, you will need a solid understanding of how retail stores operate, gained through your experience working in a busy retail environment. Ideally you will have worked at a Chemist Warehouse store, but this is not a requirement. We are looking for someone that is customer-focused and empathetic to the customer experience, whilst also being commercially savvy and goals-focused.-
- The ability to analyse and interpret data to inform your decision Sound computer skills in MS Office, namely Word, Excel and Outlook
- Outstanding communication skills and social confidence to communicate with a range of people from a variety of backgrounds High levels of drive and results focus
- A methodical and organised approach to work
- High levels of motivation and drive, with the capability to keep up in a fast-paced environment
- Capable of working autonomously whilst respecting the dynamics of a team
- The successful applicant must also return a satisfactory National Criminal History check outcome. _

**Interested?**-
**Selection Criteria**
- Essential: Do you have the right to work in Australia?
- Essential: If successful in gaining this role, are you willing to undergo a National Criminal History Check?**Contact Person**
- Recruitment Services**Alternate Contact Person**
- Lan Aquilina**Closing Date**
- 30/06/2023Please note that this position will close at 11:45pm on the closing date.



  • Preston, Australia ePharmacy Full time

    **What an opportunity!** - Chemist Warehouse is Australia's leading retail pharmacy group and one of Australia’s most recognised brands. In addition to the 17,000+ employees working in over 500 stores across Australia, we also have a growing international presence in New Zealand, China, and Ireland. - Over the last 24 months, we have had the good fortune...


  • Preston, Australia Ooh Full time

    About oOh!:   oOh! is a leading operator in Australia and New Zealand’s fast-growing Out Of Home advertising industry and our purpose is to make public spaces better! We create deep engagement between people and brands through Unmissable location-based media solutions that inform, entertain, and inspire. Our network is unparalleled, with a diverse...


  • Preston, Australia CW Retail Services Pty Ltd Full time

    **What an opportunity!** Chemist Warehouse is Australia’s leading retail pharmacy group and one of Australia’s most recognised brands. In addition to our success in Australia, we also have a growing international presence in New Zealand, China, and Ireland.- Over the last 24 months, we have had the good fortune of seeing our business adapt to the obvious...


  • Preston, Australia Darebin City Council Full time

    About the Role At Darebin City Council we provide a lot more than just Rates, Roads and Rubbish; we provide hundreds of services that support our community to live, work and play across the region. As a Senior Customer Service Officer, you will assist in coaching and motivating the customer service team to provide outstanding service to Darebin’s...


  • Preston, Australia Department of Families, Fairness and Housing Full time

    THE ROLE Field Services Officers utilise their building and construction knowledge to play a vital role in maintaining the Department of Families, Fairness and Housing's housing portfolio. Field Services Officers operate within the Tenancy and Property Team and support the maintenance of department-owned property assets, including public housing properties...

  • Store Set Up

    4 weeks ago


    Preston, Australia CW Retail Services Pty Ltd Full time

    **What an opportunity!** - Chemist Warehouse is Australia’s leading retail pharmacy group and one of Australia’s most recognised brands. In addition to the 17,000+ employees working in over 500 stores across Australia, we also have a growing international presence in New Zealand, China, and Ireland.- Over the last 24 months, we have had the good fortune...


  • Preston, Australia CW Management Pty Ltd Full time

    **What an opportunity!** Chemist Warehouse is Australia's leading retail pharmacy group and one of Australia’s most recognised brands. In addition to the 17,000+ employees working in over 500 stores across Australia, we also have a growing international presence in New Zealand, China, and Ireland.- Over the last 24 months, we have had the good fortune of...

  • Call Centre Operators

    4 weeks ago


    Preston, Australia Nickel Recruitment Full time

    Preston Based - Full Time Casual With View To Permanent - Career Progression - $31.00 Per Hour - PRESTON - IMMEDIATE START - Inbound Customer Service - No Sales - Full Time - Casual - Police Check required - Career Progression Our helpdesk is a professional team who are looking for like-minded bright and RELIABLE people to assist with customer service of...

  • Logistics Officer

    4 weeks ago


    Preston, Australia Victoria Police Full time

    **About the role**: The Vehicle Impoundment Support Unit (VISU) operates a 24/7 logistics service to support enforcement of Part 6A Road Safety Act 1986 in the metropolitan area as well as administratively supporting the state-wide Vehicle Impoundment Program. VISU applies a collaborative, innovative and customer centric approach in providing storage options...


  • Preston, Australia Melbourne Polytechnic Full time

    POSITION NUMBER 3622 - DEPARTMENT Academic Registry - ROLE TYPE Non-teaching - JOB TYPE Full time - CONTRACT Ongoing - LOCATION Preston - APPLICATIONS CLOSE 14 May 2023**VTAC LIAISON AND CURRICULUM SUPPORT OFFICER**: - **Annual Salary $70,255 - $75,579 + Superannuation**: - **MP offer Flexible Working, this role is based out of our Preston Campus....

  • Loader Operator

    4 weeks ago


    Preston Beach, Australia Workforce International Pty Ltd Full time

    Short Term Role 25/01/2024 - 09/01/2024 - Penalties Apply - Located in Preston Beach **Workforce International** are currently seeking a skilled and experienced Loader Operator to join our clients team, for a temporary assignment in Preston Beach. - This is a temporary position starting on January 25, 2024, and concluding on February 9,...

  • Workcover Specialist

    4 weeks ago


    Preston, Australia CW Retail Services Pty Ltd Full time

    **What an opportunity!** - Chemist Warehouse is Australia's leading retail pharmacy group and one of Australia’s most recognised brands. In addition to the 17,000+ employees working in over 500 stores across Australia, we also have a growing international presence in New Zealand, China, and Ireland.- Over the last 24 months, we have had the good fortune of...

  • Sales Specialist

    2 days ago


    Preston, Australia Tigerlink Hardware Full time

    Are you looking for a dynamic role, with huge growth potential? We are looking for a positive, energetic and highly motivated person to join our small, friendly team. Salary is dependent on experience, and position is initially casual with a view to permanency for the right person. If you believe that this is you, and you are ready and committed, then...


  • Preston, Australia Watz & Co Pty Ltd Full time

    Operations - Weighing, measuring and consigning all packages correctly - Packaging all consignments correctly using professional packaging techniques to minimise warranty claims and to ensure safe delivery - Complete all administrative tasks assigned in a timely manner to ensure the smooth running of the Retail Service Centre - Embrace and adhere to the...

  • SEO Intern

    4 weeks ago


    Preston, Australia Verve Innovation (Melbourne) Full time

    Verve Innovation, a leading digital marketing agency, is seeking a motivated and enthusiastic SEO Intern to join our team. As an SEO Intern, you will be responsible for supporting our SEO team in optimizing websites for search engines and improving online visibility for our clients. This is a great opportunity for someone who is passionate about digital...

  • SEO Intern

    4 weeks ago


    Preston, Australia Verve Innovation (Melbourne) Full time

    Verve Innovation, a leading digital marketing agency, is seeking a motivated and enthusiastic SEO Intern to join our team. As an SEO Intern, you will be responsible for supporting our SEO team in optimizing websites for search engines and improving online visibility for our clients. This is a great opportunity for someone who is passionate about digital...


  • Preston, Australia Beacon Lighting Full time

    **Permanent part-time role available at our Preston store**: - ** Job security, bonus incentives, generous team discounts and Birthday leave!**: - ** Comprehensive and ongoing training - no lighting experience needed!** **About Beacon** Lighting is crucial to the way we live, work and feel, which is why we’re passionate about providing our retail and...

  • Sonographer

    1 week ago


    Preston, Australia Healius Full time

    Job reference: #4703 Brand: Lumus Imaging Location: Preston Work type: Full Time (Max Term) Are you a skilled Sonographer seeking an exciting opportunity to grow your career? Lumus Imaging is currently looking for talented Sonographers to join our teams in Epping, Greensborough, Prestons and Moone Ponds for a full time, part time or casual...


  • Preston, Australia Alepat Taylor Full time

    Alepat Taylor is a proud family owned company located in Preston. Operating since 1978, we specialise in the distribution and bottling of alcoholic and non-alcoholic beverages. We are continuing to grow and expand with our new canning site opening soon. We are seeking a team-oriented individual to take up the full time permanent position of Quality...

  • Commercial Analyst

    4 weeks ago


    Preston, Australia UCC Mocopan Full time

    **_About Us:_** UCC is a business with a strong pioneering history in coffee that has been producing coffee since its establishment in 1933. It creates innovative and sustainable brands for Australasia and beyond. Locally born, our coffee brands are amongst the regions most respected, most iconic, most loved and most consumed. Eight brands make up the...